Immediate Joiner || It Project Manager || Itil Certified || Kolkata

Job Description

Position IT Project Manager

Location Kolkata

Exp 5+yrs

Communication Excellent Communication in English

** ITIL Certification Mandatory

Job Description:

Understand project scope, objectives, timelines, and deliverables.
Ensure adherence to project milestones and deadlines.
Act as a bridge between IT teams, facility management, and business stakeholders.
Conduct regular meetings with clients, vendors, and internal teams.
Manage expectations and ensure transparent communication.

Oversee implementation and maintenance of IT systems supporting facilities
Coordinate smart building technologies and automation.
Ensure compliance with safety, environmental, and IT governance policies.

Manage IT infrastructure deployments: servers, network equipment, data centers, Wi-Fi, cloud integrations, etc.
Oversee upgrades and patching for OS, databases, and critical applications.
Ensure high availability, backup, and disaster recovery strategies.

Evaluate, onboard, and manage third-party vendors for hardware/software/FMS services.
Define, monitor, and enforce Service Level Agreements
Ensure timely escalation and resolution of issues.

Identify risks, dependencies, and bottlenecks.
Implement mitigation plans and maintain compliance with security policies and regulations (ISO, ITIL, etc.).
Conduct audits and ensure operational standards.

Lead cross-functional project teams (engineers, facility techs, support staff
Allocate tasks, track progress, and mentor junior team members.

Maintain documentation for all phases of the project.
Prepare regular status updates for senior management.
Track KPIs and generate performance reports.

Strong knowledge of ITIL framework, facility operations, and infrastructure management
Proficiency in managing budgets and vendor contracts
understanding of networks, servers, security, and building systems

KRAs:

Achievement of contractual SLA targets for all accounts
Pending ticket/dashboard review - Ensuring no tickets are pending without depdendency
Ensure reports/dabhboard/KPI's are published as per agreed frequency and calendar
Engagement - Structured review with business stakeholders (HODs, CIOs, IT Managers) to govern the BU's and enrich end user experience
Tracking of discussion points/MoM for closure within agreed timelines
Major Incident Management - RCA submission as per agreed SLA
No. of escalations handled and controlled during the cycle
Standardization and/or transformation project timelines are met as committed
Reduction in ticket volume through ticket analysis and drive action plan execution
Reduction in efforts - Analyse data and processes to reduce leakage
Implement continual service improvement plan & track execution
Appreciations from stakeholders
Ensure project/account specific SOP's to facilitate smooth delivery by the team
Review & update project/account specific SOP's/Runbooks
Functional adherence - Ad-Hoc tasks deliverables
Competent in required job skills/knowledge both technical and practical.

Job Classification

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