DivisionCape Cadogan

Business UnitManagement

Minimum experienceNot Applicable

Company primary industryHospitality

Job functional areaManagement

Job Description

This is more than a job title. It?s a calling for someone who brings not only proven leadership but also depth, grace, and a genuine love for hospitality. We?re looking for a General Manager with character, intuition, and charisma ? someone who has already mastered the art of big-brand luxury but now longs for something warmer, and more soulful. A space where hospitality is not scripted, but lived. Where attention to detail isn?t about ticking boxes, but creating moments that matter.

This boutique hotel and its award-winning fine dining restaurant in Cape Town offer just that: a place where you can lead a high-performing team, shape an unforgettable guest experience, and be part of a community that values heart as much as head. You?ll be the visible anchor of the property ? hosting guests with natural warmth, working shoulder-to-shoulder with your team, and guiding the business with both wisdom and a lightness of touch.

If you're someone who finds joy in greeting returning guests by name, who knows how to create magic in the everyday, and if you?re looking for a lifestyle fit for the next chapter in your career and life, we?d love to meet you. KEY RESPONSIBILITIES

Strategic & Operational Leadership

· Develop and execute annual business plans for the hotel and restaurant ensuring alignment with the group's vision and goals.

· Align operational goals with brand positioning, guest experience targets, and financial objectives.

· Lead cross-functional coordination between hotel and restaurant operations.

· Maintain and communicate the goodwill of the brand through site inspections, hosting journalists, and engaging with the market.

· Act as the primary liaison between the support office and the hotel and restaurant, ensuring effective communication and alignment of goals and strategies.

Guest Experience, Innovation & Brand Standards

· Lead the guest experience from pre-arrival to post-departure, ensuring seamless luxury service across guest touchpoints.

· Monitor guest feedback channels and personally manage key complaints, using feedback as a learning opportunity.

· Maintain brand-aligned design, ambiance, and experiential offerings.

· Benchmark against industry trends and competitor offerings to maintain innovative service standards.

· Take a proactive, visible role in guest hosting to build relationships and ensure a personalized experience throughout the guest journey.

Financial Management & Procurement

· Develop, manage, and report on property-level budgets and forecasts.

· Control costs, optimise profitability, and manage P&L for both entities.

· Support procurement negotiations to achieve favourable property and group-level agreements.

· Approve purchasing and capital expenditure in line with company policy.

Team Leadership, Succession & Culture

· Recruit, onboard, and manage key personnel across the hotel and restaurant.

· Conduct monthly departmental meetings and one-on-one sessions with all direct reports.

· Champion a culture of accountability, innovation, and service excellence.

· Implement a structured performance management system, including personal KPIs, mid-year reviews, and succession planning.

· Step in temporarily during vacancies in key roles to ensure operational continuity.

· Facilitate staff development and identify high-potential talent for future leadership roles

· Support cross-property training and coordinate with external trainers as needed.

Sales, Marketing & Revenue Generation

· Collaborate with the central sales and marketing team to drive direct bookings and foot traffic.

· Support event sales, brand partnerships, and guest engagement initiatives.

· Monitor pricing, packages, and promotions to maintain competitiveness.

· Manage and host key site inspections to ensure they are professionally hosted and aligned with the brand positioning.

Compliance, Community & Standards

· Ensure compliance with labour legislation, health and safety, and food safety regulations.

· Oversee maintenance and hygiene standards across hotel and restaurant facilities.

· Implement SOPs and quality control audits across departments.

· Strategically evaluate and implement sustainable, energy-efficient practices that strengthen the long-term viability of the business, with specific consideration to business risks withing the city such as water shortages and load shedding.

Neighbourhood Engagement

· Establish and support community partnerships that reflect the busIness in a strong, positive light to relevant stakeholders.

· Manage the hotel and restaurant's role as a stakeholder in the broader Kloof Street and Gardens community.

· Actively engage in neighbourhood groups, forums, body corporates and community initiatives to foster goodwill and local collaboration.

· Establish and maintain strong relationships with neighbouring businesses to promote and strengthen the Kloof Street district brand.

· Drive initiatives that contribute to the improvement and aesthetic upkeep of the surrounding district, ensuring it aligns with guest expectations and brand image.

REQUIRED SKILLS AND EXPERIENCE

· Diploma or Degree in Hospitality Management or Business Administration

· Minimum 10 - 15 years of hospitality experience, with 5+ in senior leadership

· Proven track record in luxury boutique hotels and/or fine dining environments

· Deep understanding of Cape Town?s tourism and culinary market

· Familiarity with PMS, POS, and revenue management systems

· Valid driver?s license and ability to work flexible hours, including weekends

· Strategic thinking with hands-on operational ability

· Strong financial literacy and commercial acumen

· Guest-centric mindset with luxury service orientation

· Leadership, motivation, and people development skills

· Calm and solution-driven under pressure

· Excellent verbal and written communication

· High emotional intelligence and stakeholder engagement capability

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

· Excellent attention to detail.

· Guest focus philosophy, living the MORE brand and driving the MORE experience.

· Excellent communication skills (written and verbal), practicing honest communication.

· Team player with positive attitude, enthusiasm, and emotional control.

· Excellent time management and self-discipline, interpersonal & solution seeking skills.

· Proactive, use initiative and creative flair when required.

· Committed and loyal, adaptable, and flexible.

· Must work accurately under pressure.

· People skills ? tolerance, patience, and care, ability to receive constructive feedback openly