Sales Consultant - B2C (CPT) - Dittohire | Cape Town, South Africa
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Sales Consultant - B2C (CPT)

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Dittohire       |    Location:Cape Town, South Africa       |    Country:South Africa

Job Title: Sales Consultant ? B2C (Travel Industry) Location: Cape Town, South Africa Industry: Tourism & Travel Employment Type: Full-time (Hybrid) About the Role We?re looking for a dynamic and experienced Sales Consultant with a passion for Africa, travel, and delivering exceptional service to clients. This role focuses on business-to-consumer (B2C) sales and offers the chance to work within a fast-paced, target-driven environment, converting leads into unforgettable journeys across Southern and East Africa. Key Responsibilities Sales & Client Engagement Convert telephonic, online, and email enquiries into confirmed bookings. Apply diagnostic sales techniques to understand client needs and budget.

Build strong client relationships and establish trust through expert travel advice and personalised service. Use first-hand product knowledge to tailor-make travel proposals and maximise booking value. Deliver excellent service to drive repeat and referral business. Follow up 100% of enquiries within required internal turnaround times.

Operations & Fulfilment Ensure all bookings, amendments, and invoicing are captured accurately in the sales CRM system. Liaise with suppliers and clients to ensure seamless operations and service delivery. Approve and manage supplier invoices, client payments, and documentation distribution. Assist with after-hours/emergency calls as required and ensure client satisfaction from start to finish.

Product Knowledge Maintain expert knowledge of destinations, properties, and services. Share feedback and product knowledge with internal teams. Stay informed of travel trends, regional developments, and competitor offerings. Team Contribution Support team goals and company culture through collaboration and innovation.

Attend internal meetings, trade shows, and industry events. Contribute to continuous improvement of sales and client service processes. Requirements Minimum 5 years' experience in tourism sales (preferably B2C). First-hand travel experience in Southern and/or East Africa is a strong advantage.

Relevant tertiary qualification (minimum 1-year diploma). Proficient in English with excellent verbal and written communication skills. Strong influencing, sales, and client relationship skills. Proficient in MS Office or Google Suite.

Self-motivated, detail-oriented, and confident working independently. Willingness to work flexible hours, including occasional weekends or evenings. ..

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Sales   Consultant   B2C   (CPT)   Sales Cape Town, South Africa   Consultant Cape Town, South Africa   B2C Cape Town, South Africa   (CPT) Cape Town, South Africa  

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