Google Hiring For Team Lead Trust & Safety- Csa || Teleperformance || - IndigoJobs | Hyderabad
External Job Aggregation > Google Hiring For Team Lead Trust & Safety- Csa || Teleperformance ||

Search Jobs

Search

Google Hiring For Team Lead Trust & Safety- Csa || Teleperformance ||

IndigoJobs logo
IndigoJobs       |    Location:Hyderabad       |    Country:India

Job Description Job Title: Team Lead Customer Service Support (Tier 3) Location: Hyderabad Key Responsibilities: HR CHARLIE: ** [ Send your Resumes to WhatsApp - Don't call ] 1. Team Leadership & Performance Management: Lead a team of Customer Service Support Tier 3 Agents (Tier 3) , ensuring high-quality service delivery. Monitor team performance, KPIs, and SLAs , ensuring adherence to process guidelines. Provide regular coaching, training, and feedback to enhance team efficiency.

2. Escalation & Case Management: Handle high-priority and complex policy escalations related to E commerce - Market Place Store. Support agents in troubleshooting developer concerns regarding compliance and enforcement actions. Work closely with internal policy, legal, and product teams to resolve critical cases.

3. Policy Compliance & Verification: Oversee the review and verification of app submissions for policy adherence. Ensure proper enforcement of E commerce - Market Place policies while balancing developer experience. Identify trends in policy violations, fraud, or abuse , and suggest improvements.

4. Process Improvement & Reporting: Identify gaps in support processes and propose efficiency improvements. Prepare and present weekly/monthly reports on team performance, issue trends, and compliance insights . Drive initiatives to improve response quality, accuracy, and turnaround time .

Required Qualifications & Skills: B2 and above-level proficiency in English (as per CEFR framework). 3-5 years of experience in Trust & Safety, policy enforcement, content moderation, or customer support . 1+ years of team leadership or mentoring experience in a support environment. Strong understanding of E commerce - Market Place Store policies and developer ecosystem .

Excellent analytical, problem-solving, and decision-making skills . Job Classification Industry: BPM / BPO Functional Area / Department: Customer Success, Service & Operations Role Category: Customer Success, Service & Operations - Other Role: Customer Success, Service & Operations - Other Employement Type: Full time Contact Details: Company: Teleperformance (TP) Location(s): Hyderabad ..

Similar Jobs




Report / Flag this Job Ad


Tags :
Google   Hiring   Team   Lead   Trust   &   Safety-   Csa   ||   Teleperformance   ||   Google Hyderabad   Hiring Hyderabad   Team Hyderabad   Lead Hyderabad   Trust Hyderabad   & Hyderabad   Safety- Hyderabad   Csa Hyderabad   || Hyderabad   Teleperformance Hyderabad   || Hyderabad  

More Jobs

Become an Admin Superstar in Casablanca! Dutch or Flemish speaking.

Ready to enjoy the Moroccan sunshine? ?? We are looking for enthusiastic Admin Employees to join o

Your Role: The Precision Pro ?

You?ll be the go-to person for Dutch / Flemish shop owners using our payment solutions (like PIN machines). While the processes are straightforward, your accuracy is the secret sauce!

  • Assist clients remotely with their payment systems.

  • Handle questions with a focus on privacy and data security.

  • Don't worry: We provide a full training program to turn you into a pro! ?

Who are we looking for? ?

If you are a positive communicator who loves helping others, you?ll fit right in!

  • Language: Fluent in Dutch/Flemish + good English (French is a bonus! ??).

  • Skills: Basic tech savvy and a sharp eye for detail.

  • Vibe: Disciplined, patient, and solution-oriented.

  • Essentials: A clean criminal record and a flexible, punctual attitude. ?

What?s in it for you? ?

  • ? A friendly, people-focused work environment where your voice matters.

  • ? Competitive salary + tax-free benefits.

  • ? Meal cards, transport cards, and private insurance.

  • ? Free coffee, fresh fruit, and epic company events!

Location ?

Casablanca, Morocco

#CasablancaJobs #WorkAbroad #AdminVacancy #MoroccoAdventure #DutchSpeakers #HiringNow #ExpatsMorocco

'>

Avontuur in Marokko: Word Admin Medewerker in Casablanca!

Zin in een nieuwe uitdaging onder de Marokkaanse zon? ? Wij zoeken enthousiaste Admin Medewerkers

Become an Admin Superstar in Casablanca! Dutch or Flemish speaking.

Ready to enjoy the Moroccan sunshine? ?? We are looking for enthusiastic Admin Employees to join o

Your Role: The Precision Pro ?

You?ll be the go-to person for Dutch / Flemish shop owners using our payment solutions (like PIN machines). While the processes are straightforward, your accuracy is the secret sauce!

  • Assist clients remotely with their payment systems.

  • Handle questions with a focus on privacy and data security.

  • Don't worry: We provide a full training program to turn you into a pro! ?

Who are we looking for? ?

If you are a positive communicator who loves helping others, you?ll fit right in!

  • Language: Fluent in Dutch/Flemish + good English (French is a bonus! ??).

  • Skills: Basic tech savvy and a sharp eye for detail.

  • Vibe: Disciplined, patient, and solution-oriented.

  • Essentials: A clean criminal record and a flexible, punctual attitude. ?

What?s in it for you? ?

  • ? A friendly, people-focused work environment where your voice matters.

  • ? Competitive salary + tax-free benefits.

  • ? Meal cards, transport cards, and private insurance.

  • ? Free coffee, fresh fruit, and epic company events!

Location ?

Casablanca, Morocco

#CasablancaJobs #WorkAbroad #AdminVacancy #MoroccoAdventure #DutchSpeakers #HiringNow #ExpatsMorocco

'>

Avontuur in Marokko: Word Admin Medewerker in Casablanca!

Zin in een nieuwe uitdaging onder de Marokkaanse zon? ? Wij zoeken enthousiaste Admin Medewerkers