Customer Service

Job Description

Customer Service:
• Handle customer inquiries via phone, email, and in-person with a courteous and professional attitude.
• Provide accurate information about diamond certification processes, timelines, and services.
• Resolve customer complaints and escalate issues when necessary.
• Maintain records of customer interactions and feedback to improve service quality.
Back Office Operations:
• Assist in data entry, documentation, and report generation related to diamond testing and certification.
• Coordinate with lab technicians and quality control teams to ensure timely processing of orders.
• Maintain inventory records and manage logistics for sample tracking.
• Support billing, invoicing, and other administrative tasks as required.

Employement Category:

Contact Details: