Salesforce Developer - Customer Care Agent Servicing

IndigoJobs | Location:Chennai | Country:India

Job Description

Qualifications

Bachelor s or master s degree in computer science, Information Technology or related field.

4-5years of software development experience and multicloud architecture experience (Service cloud/Vlocity omnistudio

Experience with Omni studio (Data Raptor/Integration procedure/Omni script/Flex card/Trigger,Apex, Lightning Web Components/Aura Components, and managed packages, and strong hands-on experience in development practices.

Experience in designing and implementing complex Salesforce solutions, including creating Salesforce flows, entry-criteria/profiles, and data migrations

Demonstrated ability to create flows, modify objects, create custom objects, write Apex, triggers and integrate API services using an IDE / VisualSourceCode / Codebuilder.

Demonstrated understanding of differing integration patterns.

Experience with system integrations involving Salesforce.com web services (JSON, SOAP), as well as Vlocity Integration Procedure.

Develop Apex (classes and triggers) to extend Salesforce to business requirements.

Custom User Interface development, including Lightning pages and Web Components.

Develop high-quality code that satisfies customer needs and strives for simplicity, clarity, and testability.

Use Salesforce APIs to integrate with other corporate systems following existing standards.

Integrate additional business applications to Salesforce (such as DocuSign / Emplifi / Medialla / GCP / Mulesoft).

Collaborating with Ford IT /Development teams to integrate Salesforce across the business.

Adhere to Salesforce best practices, maintain code documentation, and write / maintain test classes for all custom development. Extend those best practices across Ford organizations.

Adhere to established development practices and processes in Ford development teams.

Take ownership of release cycles to implement and deploy new/updates to existing applications and code.

Excellent analytical and problem-solving skills.

Strong communication and collaboration skills.

Nice to have

Strong proficiency in Salesforce development ecosystem (Apex, LWC, Visualforce, Java).

Significant experience in web development environments (HTML, CSS, JavaScript).

Experience with agile development methodologies.

Strong ability to understand and collaborate working with application designs, technology stacks, context for code, multiple codebases, and their relation to business objectives.

Excellent problem solving and analytical skills.

Ability to work both independently and collaborating with multiple teams

Effective communication skills to collaborate with business stakeholders and development team members.

Extensive ability to work with large data sets (ETL processing)

Experience with Salesforce application lifecycle (CI/CD pipelines, including testing).

Ability to write, interpret and critique technical specifications.

Advocate to learn new skills, technologies, and frameworks.

Proactive attitude to integrate Salesforce innovations/improvements into existing solutions.

Salesforce alteast 2 X Certified (Salesforce Developer/Omni Script Developer)

Additional Salesforce certifications (Salesforce Administrator, Platform App Builder, Data Architect).
Experience in SRE in Copado and ability to architect the services considering observability, traceability, and monitoring aspects.
Proven experience in architecting and implementing service-oriented solutions considering HA/DR capabilities and including performance monitoring features.
Experience in configuring and managing enterprise monitoring tools (Splunk, Dynatrace ).
Experience with integration with Cloud PaaS tech stacks (AWS, GCP, Azure, etc.).
Active profile in Salesforce community.