Senior Technical Writer

IndigoJobs | Location:Pune | Country:India

Job Description

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We re a technology company that leads with our humanity driving our business priorities alongside meaningful social, community, and societal impact.

Senior Technical Writer - Ciena (Blue Planet Products)

Ciena is looking for a skilled, highly motivated Senior Technical Writer . We re seeking a problem solver with excellent language skills who can create easy-to-understand user guides, online help, tutorials, configuration guides, and other user assistance content to help our customers use our products effectively.

Responsibilities

Create and maintain high-quality, customer-facing documentation for Blue Planet products.
Develop user guides, online help, tutorials, and configuration guides.
Supplement documentation with relevant use cases, procedural steps, and visuals.
Ensure documentation is clear, concise, and aligned with user needs and product functionality.

General Activities

Write, maintain, and continuously improve customer documentation.
Work independently with minimal supervision to meet deadlines and customer priorities.
Quickly become proficient with new tools, software, and product features.

Collaboration with Stakeholders

Collaborate with developers, subject matter experts, product managers, and customer support teams to gather information and identify documentation needs.
Participate in weekly scrum meetings and team discussions to understand release requirements and timelines.
Identify and close gaps in documentation based on customer feedback and product updates.

Areas of Impact

Play a key role in enhancing customer satisfaction and product usability through effective documentation.
Contribute to the overall success of product adoption and customer support.

Requirements

Excellent writing, editing, grammar, and verbal communication skills.
Strong attention to detail and ability to simplify complex technical concepts.
Experience writing for external audiences and creating user-focused documentation.
Proven ability to manage multiple deliverables and meet tight deadlines.
BA/BS degree or equivalent practical experience.
8+ years of experience planning and writing documentation for software products.
Experience working in an Agile development environment.

Preferred Qualifications

Familiarity with telecom products and networking concepts.
Proficiency with documentation tools such as Git, Confluence, HTML, Markdown, and XML-based authoring tools.
Experience with structured authoring and content reuse strategies.
Familiarity with AI tools and technologies and how they can enhance documentation workflows or product understanding.
Experience using AI-assisted writing or content generation tools is a plus.

Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Job Classification

Industry: Telecom / ISP
Functional Area / Department: Content, Editorial & Journalism
Role Category: Content Management (Print / Online / Electronic)
Role: Technical Content Developer
Employement Type: Full time

Contact Details:

Company: Ciena
Location(s): Pune

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Student Assistant, Computer Lab (Computer Science)

JOB OPPORTUNITY Position Information Location New Westminster Campus Salary Range $19.53/hour

If this sounds like you, we need your talents! Apply to the Student Assistant position, and gain real-world knowledge, while creating meaningful career connections.
WHO WE ARE
Do what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best degree-granting colleges even better.

Be a part of an institution where everyone is committed to empowering successful students, creating responsive learning environments, fostering social and environmental responsibility, and supporting healthy learning and work environments.
WHAT WE OFFER
We offer the opportunity to do what you do best in an inclusive, collaborative and collegial environment. At Douglas, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth, and development, as well as a safe and respectful workplace.

for eligible positions

For more benefits information, click here !
WHAT IT TAKES
To be Successful in this Role You Will Need:

• Students must have completed CMPT 1105, CMPT 1109 or CMPT 1209 by the end of the semester in which they are applying to work and received or expect to receive a B+ grade or higher.
• Must have a basic working knowledge of C++, MS Visual Studio, Windows, and Internet Explorer. Knowledge of Python is an asset.

Student Assistant, Computer Lab (Computer Science) assists students with learning software in their courses by providing peer tutoring, including helping to troubleshoot programs during scheduled labs. This software includes Visual Studio, C++, Python, as well as file management in Windows and Internet Explorer.

Responsibilities:

• Assist instructors and new students in the computer labs, at the New Westminster campus.

Domestic students must meet ONE of the following criteria, to be eligible to work as a Student Assistant/Student Research Assistant:

• The domestic student must be enrolled in, and maintain, a minimum of one or more (3 credit) courses at Douglas College throughout the work term; OR
• The domestic student must have been enrolled in, and maintained, a minimum of one or more (3 credit) courses at Douglas College in the term immediately preceding the work term and has indicated an intention to enroll at the college in the term immediately following the work term; OR
• The domestic student must be enrolled in, and maintain a minimum of two or more (3 credit) courses at another accredited public post-secondary institution in B.C. throughout the work term

International students must meet ONE of the following criteria, to be eligible to work as a Student Assistant/Student Research Assistant:

1. The international student must be enrolled in, and maintain a minimum of 9 credits at Douglas College, throughout the Summer term; OR

2. The international student must be enrolled in, and maintain a minimum of 3 credits in the Summer term, AND must have been enrolled in at least 9 credits for each of the preceding Fall and Winter terms; OR

3. The international student, if he/she is a new student to Douglas College as of the Winter term, must have been enrolled in full-time studies (a minimum of 9 credits for the Winter term) AND must be enrolled in, and maintain a minimum of 3 credits in the Summer term; OR

4. An international student, who is not a Douglas College student, but is an international student at another accredited public post-secondary institution in B.C., is eligible to work at Douglas College only if he/she has a valid Study Permit.

With the notation - "May accept employment on or off campus if meeting eligibility criteria as per R186 (F), (V) or (W). Must cease working if no longer meeting these criteria." Proof of enrollment in full-time studies from the other post-secondary institution is required.

An original copy of a Social Insurance Number ( SIN ) and an original Study Permit are required by law before commencing work at Douglas College.

Qualified Douglas College students meeting the above criteria will be given first preference over students of other qualifying institutions.
Additional Information
The position is located at the New Westminster Campus. Hours of work: up to a maximum of 20 hours/week. The work terms for this position are:

1. Fall 2025: September 2, 2025 - December 15, 2025

2. Winter 2026: January 5, 2026 - April 24, 2026

3. Summer 2026: May 4, 2026 - August 16, 2026
Posting Number 02551SA Position Title Student Assistant, Computer Lab (Computer Science) Anticipated Start Date 09/02/2025 End Date 08/16/2026 Needs a Criminal Records Check No

How To Apply

Open Date 07/14/2025 Close Date Open Until Filled Yes Maximum Number of References Minimum Number of References Equity Statement
Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status.
Important Note
Click the link at the top of this page to apply directly to this posting.

Please include the following:

If selected for an interview, please bring one of the following:

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�tes-vous a la recherche d'un emploi stimulant dans le domaine de l'expansion des affaires au sein d'une des institutions financi�res les plus puissantes au Canada?

� la TD, nous souhaitons agrandir notre �quipe de sp�cialistes hypoth�caires mobiles et cherchons donc des professionnels de la vente comp�tents pr�ts a se joindre a notre �quipe dynamique.

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