Travel Executive - IndigoJobs | Noida, Gurugram

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Travel Executive

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IndigoJobs       |    Location:Noida, Gurugram       |    Country:India


Job Description HI-JOBSEEKERS!!! GREETINGS FROM SHININGSTARS!!! HIRING FOR TRAVEL EXECUTIVE FOR MULTINATIONAL BPO IN NCR LOCATION. Job Title: Customer Support Executive (Voice Process) Company Location: Gurgaon, Noida Work Mode: Work from Office (WFO) Job Description We are urgently hiring for a Customer Support Executive Voice Process (Travel Domain) to join our team in Gurgaon & Noida Location.

The ideal candidate should have prior experience in a Travel Voice Process , along with working knowledge of Galileo / Amadeus GDS tools . Key Responsibilities: Handle inbound and outbound voice-based customer queries related to travel bookings, cancellations, and modifications. Assist customers with flight reservations, ticketing, and travel-related support using Galileo/Amadeus GDS tools . Provide excellent service to ensure customer satisfaction and retention.

Resolve queries in a professional and timely manner while adhering to company policies. Manage shift responsibilities and ensure proper documentation of customer interactions. Key Requirements: Experience: Minimum 6 months in a Travel Voice Process. Technical Skills: Proficient in Galileo or other GDS platforms .

Communication: Must be fluent in English with certification or equivalent proficiency. Shifts: Rotational shifts (24x7 support). Working Days: 6 days a week (Rotational week off). Salary & Benefits: CTC: 24,000 27,000 per month Incentives: Performance-based (if applicable) Growth: Opportunity to grow within a reputed travel process How to Apply: Interested candidates may send their updated resumes to whatsap no.

#Kaynat_** Start your journey with a growing team in the travel customer support domain. Apply now! Thanks & Regards, Kaynat Khan Team Leader ShiningtarsITPL Job Classification Industry: BPM / BPO Functional Area / Department: Customer Success, Service & Operations Role Category: Voice / Blended Role: Voice / Blended - Other Employement Type: Full time Contact Details: Company: Multinational Company Location(s): Noida, Gurugram ..





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Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Process and verify incoming payments, ensuring accuracy in transactions and resolving any discrepancies.
2. Prepare and send invoices to clients, following up on outstanding payments as necessary.
3. Maintain accurate and comprehensive records of all accounts receivable transactions.
4. Collaborate with the sales and customer service departments to resolve billing issues and improve customer satisfaction.
5. Ensure all payments are accounted for and properly posted.
6. Generate reports detailing accounts receivable status for review by the finance manager.
7. Assist in the development and implementation of policies and procedures related to accounts receivable to improve efficiency and reduce outstanding receivables.
8. Support the finance department with other tasks and projects as needed.
9. Handle and count cash drawer daily.

Competencies
1. Time Management.
2. Excellent communication skills (written and verbal).
3. Ethical Conduct.
4. Thoroughness.
5. Microsoft Programs (Word, Outlook, etc.).
6. Intermediate to advanced Microsoft Excel skills.
7. Problem-Solving.
8. Accounting Software.

Work Environment
This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
This is a largely sedentary role; however, some filing is required, which would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Position Type and Expected Hours of Work
This is a full-time position, and typical work hours are Monday through Friday 7:30 a.m. to 4:30 p.m.


Required Education and Experience
  • Recent A/R experience (within the past 3 years) which includes posting payments to the G/L
  • Experience processing virtual/verbal credit card payments through a third-party website which includes posting them to the G/L
  • Experience Imaging customer checks to the Bank imaging system
  • Experience with weekly/monthly/bi-monthly billing
  • Experience Managing a digital filing system using Adobe pdf. files and Microsoft print to pdf.
  • Experience Calling on customer accounts for 90-day collections
  • Experience with Excel?Expert
  • Experience with 10-key calculator
  • Great phone etiquette
  • Attention to detail
  • Able to meet crucial deadlines on a daily basis

Additional Eligibility Qualifications
? Successful completion of a drug screen and background check.
? Must have a valid driver's license.
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