Dutch or Flemish hybrid Customer Service Agent

Recruit4work | Location:United Kingdom | Country:United Kingdom

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Profile

For one of the biggest energy suppliers in The Netherlands, we are looking for a Customer Service Agent who speaks either Flemish or Dutch with English.
In this job, you will help clients with questions or problems through phone, chat or email. These questions relate, among other things, to changes to customer data, contracts and inquiries about invoices.

Tasks

The customer care agent will handle the entire part of customer service, from A to Z, to both current and potential new customers:

To handle all the incoming questions and requests via telephone, e-mail and /or chat regarding invoicing and the dunning process, payments (incl. dropping procedure of customers, payment plans, deferred payments and when to cancel costs, tariff changes (incl. proposing a product change or a discount)
To treat complains
To do retention
To increase client satisfaction while building and maintaining
good and long-term customer relationships
To handle move requests

Requirements

Dutch or Flemish (C2) + English (C1)
MS Office skills
Experience with CRM systems & MS Office
Strong communication skills (oral and written)
Good logical and analytical thinking
Responsibility, integrity, patience and willingness to learn
Management and organisation competencies like pro-activity and critical thinking
Social-communicative competencies: teamwork, customer orientation, communication
Intellectual competencies: empathy, stress management and positive thinking
Task-oriented competencies: quality of work, flexibility, sales ability and productivity

Our offer

Paid training
Fun, people-oriented call centre
Market-based basic salary
Growth opportunities
Relocation package available

Location

Sofia (Bulgaria)

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Student Assistant, Computer Lab (Computer Science)

JOB OPPORTUNITY Position Information Location New Westminster Campus Salary Range $19.53/hour

If this sounds like you, we need your talents! Apply to the Student Assistant position, and gain real-world knowledge, while creating meaningful career connections.
WHO WE ARE
Do what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best degree-granting colleges even better.

Be a part of an institution where everyone is committed to empowering successful students, creating responsive learning environments, fostering social and environmental responsibility, and supporting healthy learning and work environments.
WHAT WE OFFER
We offer the opportunity to do what you do best in an inclusive, collaborative and collegial environment. At Douglas, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth, and development, as well as a safe and respectful workplace.

for eligible positions

For more benefits information, click here !
WHAT IT TAKES
To be Successful in this Role You Will Need:

• Students must have completed CMPT 1105, CMPT 1109 or CMPT 1209 by the end of the semester in which they are applying to work and received or expect to receive a B+ grade or higher.
• Must have a basic working knowledge of C++, MS Visual Studio, Windows, and Internet Explorer. Knowledge of Python is an asset.

Student Assistant, Computer Lab (Computer Science) assists students with learning software in their courses by providing peer tutoring, including helping to troubleshoot programs during scheduled labs. This software includes Visual Studio, C++, Python, as well as file management in Windows and Internet Explorer.

Responsibilities:

• Assist instructors and new students in the computer labs, at the New Westminster campus.

Domestic students must meet ONE of the following criteria, to be eligible to work as a Student Assistant/Student Research Assistant:

• The domestic student must be enrolled in, and maintain, a minimum of one or more (3 credit) courses at Douglas College throughout the work term; OR
• The domestic student must have been enrolled in, and maintained, a minimum of one or more (3 credit) courses at Douglas College in the term immediately preceding the work term and has indicated an intention to enroll at the college in the term immediately following the work term; OR
• The domestic student must be enrolled in, and maintain a minimum of two or more (3 credit) courses at another accredited public post-secondary institution in B.C. throughout the work term

International students must meet ONE of the following criteria, to be eligible to work as a Student Assistant/Student Research Assistant:

1. The international student must be enrolled in, and maintain a minimum of 9 credits at Douglas College, throughout the Summer term; OR

2. The international student must be enrolled in, and maintain a minimum of 3 credits in the Summer term, AND must have been enrolled in at least 9 credits for each of the preceding Fall and Winter terms; OR

3. The international student, if he/she is a new student to Douglas College as of the Winter term, must have been enrolled in full-time studies (a minimum of 9 credits for the Winter term) AND must be enrolled in, and maintain a minimum of 3 credits in the Summer term; OR

4. An international student, who is not a Douglas College student, but is an international student at another accredited public post-secondary institution in B.C., is eligible to work at Douglas College only if he/she has a valid Study Permit.

With the notation - "May accept employment on or off campus if meeting eligibility criteria as per R186 (F), (V) or (W). Must cease working if no longer meeting these criteria." Proof of enrollment in full-time studies from the other post-secondary institution is required.

An original copy of a Social Insurance Number ( SIN ) and an original Study Permit are required by law before commencing work at Douglas College.

Qualified Douglas College students meeting the above criteria will be given first preference over students of other qualifying institutions.
Additional Information
The position is located at the New Westminster Campus. Hours of work: up to a maximum of 20 hours/week. The work terms for this position are:

1. Fall 2025: September 2, 2025 - December 15, 2025

2. Winter 2026: January 5, 2026 - April 24, 2026

3. Summer 2026: May 4, 2026 - August 16, 2026
Posting Number 02551SA Position Title Student Assistant, Computer Lab (Computer Science) Anticipated Start Date 09/02/2025 End Date 08/16/2026 Needs a Criminal Records Check No

How To Apply

Open Date 07/14/2025 Close Date Open Until Filled Yes Maximum Number of References Minimum Number of References Equity Statement
Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status.
Important Note
Click the link at the top of this page to apply directly to this posting.

Please include the following:

If selected for an interview, please bring one of the following:

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�tes-vous a la recherche d'un emploi stimulant dans le domaine de l'expansion des affaires au sein d'une des institutions financi�res les plus puissantes au Canada?

� la TD, nous souhaitons agrandir notre �quipe de sp�cialistes hypoth�caires mobiles et cherchons donc des professionnels de la vente comp�tents pr�ts a se joindre a notre �quipe dynamique.

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