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Customer Service Associate
IndigoJobs | Location:Hyderabad
| Country:India
|
Job Description We are hiring Customer Service Associates for our Domestic Voice Process at our Kondapur (Hyderabad) location. This role requires strong communication skills in regional and national languages and a passion for delivering excellent customer service over voice calls. As a Customer Service Associate, you will be handling 100150 customer calls per day , resolving queries, and providing accurate information efficiently and politely. The role demands patience, clarity in communication, and an ability to work in a high-volume, fast-paced environment. Key Responsibilities: Handle inbound and outbound customer calls. Provide accurate and timely responses to customer queries. Maintain call quality and service standards. Update call logs and follow up as needed. Adhere to process guidelines and training standards. Requirements: Languages: Must be fluent in one of the following combinations: English, Hindi & Telugu English & Marathi English, Hindi & Bengali Typing Speed: Minimum 20 WPM Education: 10+2 / Diploma / Degree (BE/B.Tech & PG accepted only with BPO experience) Experience: Freshers: 011 months Experienced: Up to 2 years (Only BPO background) Compensation & Benefits: Freshers: 2.4 LPA (Fixed) Experienced: 2.6 LPA (Fixed) Monthly Performance Incentives: 5001,500 WFH Allowance: 800/month Benefits: PF & ESIC coverage Free shuttle from Hi-Tech City Metro Station Work Schedule: 6-day work week with rotational weekly off No leaves allowed during the first 3 months Mandatory work on public holidays (compensatory off given) 3-month training period (includes Nesting + OJT) Join us to kickstart your career in customer service and grow in a supportive, energetic, and rewarding environment! Employement Category: Employement Type: Full time Industry: BPO / Call Center Role Category: Customer Service (Domestic) Functional Area: Not Specified Role/Responsibilies: Customer Service Associate Contact Details: Company: Live Connections. Location(s): Hyderabad .. |
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