Insurance Call Centre Agent Dittohire Cape Town, South Africa
External Job Aggregation > Insurance Call Centre Agent

Search Jobs

Search

Insurance Call Centre Agent


Dittohire       |    Location:Cape Town, South Africa       |    Country:South Africa

The individual will be part of a team of Call Centre Agents that offer insurance products to customers. Candidates eligible for this vacancy should satisfy the relevant ?fit and proper? requirements of the applicable Acts and the FSCA requirements (a condition of employment). The appointed candidate will be registered with the FSCA. The objective is to impact direct insurance sales in the Insurance Call Centre via efficient offering of insurance products to prospective customers, to achieve targeted growth targets.

Duties and responsibilities will include, but not be limited to:

  • Outbound insurance sales calls to prospective customers strictly according to the insurance script
  • Offering insurance products to leads/referrals telephonically using a Script,
  • Ensure fair treatment of customers, central to our culture and identify opportunities to improve product and service offerings, ensuring effective and professional service delivery,
  • Proactively contribute to the customer experience, campaign performance and drive targets,
  • Achieve own sales targets and objectives,
  • Be a productive team player, who is efficient, works structured and focused,
  • Adherence to Quality and Compliance processes/benchmarks to minimize business/conduct risk,
  • Adapt and change to fit in with changing business operational requirements,
  • To act professionally to ensure the interests of both the customer and Lewis are protected,
  • Accurately record and maintain information regarding products sold, follow product/system procedures,
  • Keep abreast of developments and trends in the financial services industry - self-learning,
  • Fit and Proper on appointment and thereafter and ensuring compliance with FAIS Act and Policyholder protection rules/requirements,
  • Commitment to learning, training, product knowledge, and call Centre operation/system requirements,
  • Other relevant company, call centre agent, and FAIS representative duties

 

Competencies (Knowledge/Skills):

  • Inbound & outbound insurance telephonic sales,
  • Knowledge and understanding of applicable Acts and Regulations,
  • Insurance product knowledge,
  • Insurance sales & financial services,
  • Sales and interpersonal skills,
  • Language & reading skills, fluent in English,
  • Other language skills - Sotho, Setswana, Sepedi, Xhosa, Zulu & Afrikaans
  • Computer Literate in MS Office (Word, Excel and Outlook) and good typing skills
  • Good organizational and effective communication skills
  • Work under pressure and in a deadline / target-orientated environment,
  • Attention to detail and strong problem-solving skills,
  • Highly productive team player, who is efficient, works structured and focused,
  • Fit and proper and integrity.

 

Experience:

  • Minimum 6 months experience within an Insurance Sales Outbound Call Centre,
  • Insurance / Financial Services sales experience,
  • Life & Non-Life insurance experience,
  • Proven track record achieving sales targets and efficiencies,

 

Prerequisite:

  • Minimum Grade 12 or a relevant NQF 4 qualification required,
  • Recognized Sales / Marketing / Insurance Diploma/Degree preferred,
  • FAIS Regulatory Exam (RE). RE5 for Representatives -preferred
  • FAIS Fit and Proper on appointment (not debarred previously by an FSP) (a condition of employment)

Similar Jobs




Report / Flag this Job Ad


Tags :
Insurance   Call   Centre   Agent   Insurance Cape Town, South Africa   Call Cape Town, South Africa   Centre Cape Town, South Africa   Agent Cape Town, South Africa  

More Jobs

Territory Manager - Compact Construction Equipment

ARE YOU LOOKING FOR AN EXCITING CAREER OPPORTUNITY IN SALES? Brandt is a world-leading equipment

About the position:

We are seeking a Territory Manager ? Compact Construction Equipment to join our Leongatha Sales Team. As a Territory Manager, you will bring enthusiasm and desire to learn to the table daily on a team dedicated to world-class customer service and solutions. You are passionate and committed to our current and future success in the ever-changing world of work.

Duties and responsibilities:

  • Represents the company for the sale of equipment to customers within a geographic area (which Brandt may amend from time to time, at its sole discretion)
  • Maintain current product knowledge on features and benefits of all equipment potentially saleable by the dealership.
  • Implement and maintain regular call cycles within a given area of responsibility.
  • Monitors competitive activity/products and communicates to management promptly.
  • Maintain all customer information in the assigned territory for sales management.
  • Understand and adhere to a clearly defined sales process.
  • Achieves sales objectives set by Brandt as part of the sales planning process, including but not limited to market share.
  • Maintain assigned company vehicles and equipment.
  • Assist with the preparation and execution of customer events.
  • Conduct new equipment field demonstrations.
  • Monitor customer business activity trends and promptly communicate them to management.
  • Maintains current knowledge of financing options to assist customers with securing the purchase of new and used goods.
  • Attend applicable sales training events/seminars.
  • Reports to Brandt as directed, including, by way of sales report, as managers require.
  • Maintain current knowledge of used equipment values and the ability to evaluate properly for trading purposes.

What are we looking for?

  • Sales industry experience and comprehensive knowledge of heavy equipment are considered an asset.
  • Strong customer service skills.
  • Highly motivated and self-directed.
  • Excellent communication, presentation, and organisational skills.
  • Ability to build relationships and prospect new accounts.
  • Must be able to obtain or have a valid passport and travel internationally.

What's in it for you?

  • Attractive remuneration package.
  • Opportunity to be pivotal in the growth and success of our Business.
  • Ongoing Training & Development.
  • Advancement Opportunities.

If this sounds like you, please apply today!

Please note that we have multiple roles across our branches ? for a full list, please check out our website: Brandt Careers | Jobs at Brandt

'>

Sales Coordinator

A RE YOU LOOKING FOR AN EXCITING CAREER OPPORTUNITY IN SALES? Brandt is a world-leading equipment

Our Leongatha Branch has an opportunity for a Sales Coordinator to join our team. The Sales Coordinator will work alongside our experienced Territory Managers. This career opportunity offers training and growth for career advancement, exposure, and opportunities in the sales profession.

About the role:

  • Oversee branch inventory control for New & Used Whole goods and attachments, ensuring the equipment available is well-suited to your customer's needs.
  • Provide administrative support for sales and inventory-related items.
  • Work with the service and parts departments on sales activities.
  • Assist with yard flow and organisation.
  • Promoting sales to existing clients.
  • Processing sales paperwork and developing an in-depth understanding of our sales process and tools.
  • Develop an understanding of the sales territory's customer base, identify new potential customers, and develop relationships.
  • Developing your product knowledge for the equipment that we offer

About you:

  • You will bring enthusiasm and desire to learn to the table daily on a team dedicated to world-class customer service and solutions.
  • You are passionate and committed to our current and future success in the ever-changing world of work.
  • Detail-oriented and has good organisational skills and the ability to meet expected deadlines.
  • A passion for sales and a willingness to learn.
  • The ability to balance multiple tasks and priorities.
  • Someone who can establish and maintain long-term relationships with a steadfast commitment to delivering exceptional customer experiences.

What we offer:

  • Competitive salary and incentive earning scheme.
  • Great working environment
  • Advancement Opportunities within the Organisation
  • Ongoing Training & Development
  • Employee Assistance Program

If this sounds like you, please apply today!

Please note that we have multiple roles across our branches ? for a full list, please check out our website: Brandt Careers | Jobs at Brandt

'>

Mental Health Social Worker

Between $88,392 and $110,480 (pro-rata) per annum, plus superannuation Part time 64 hours per for

Lived Expereince- WEll-being Worker and Community Connection

Full-time role based in Traralgon with a leading, recovery-focused community mental health servic

In this full-time role, you?ll be the first point of contact for new participants. You will manage intake, provide one-on-one support, and connect them with the right services at the right time. You?ll also run group programs, build strong community links, and help create warm, culturally safe pathways into NDIS and other mental health supports. Backed by a supportive team and a strong recovery-focused framework, you?ll help break down barriers and promote lasting change.

You will need:

  • Lived Experience
  • Minimum Diploma and/or relevant experience in Mental Health or other related
  • discipline.
  • Minimum of three years? experience working in mental health or related services. 
  • Current valid Driver?s License and the ability to undertake travel for the role
  • Current Working with Children Check and NDIS Workers Screening Check
  • Right to Work within Australia
  • Satisfactory National Police Records Check (less than 12 months old)
  • NDIS Worker Orientation Module Certificate

About Us

Wellways connects people, strengthens families, and transforms communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. A leading for purpose mental health and disability support organisation operating nationally, our services span mental health, disability and community care and reach more than 7000 people each year!

Working with a diverse range of people, Wellways creates an inclusive community where everyone can imagine and achieve their hopes and potential.

What we offer

  • A purpose driven culture where people can thrive, everyone is respected, and differences are valued
  • An equitable, diverse, and socially inclusive work environment
  • Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
  • Meal and Entertainment allowance via salary packaging up to $2,650 per annum
  • Receive 17.5% leave loading every time you take annual leave
  • Paid parental leave after 12 months of ongoing employment
  • Access for you and your family to our Employee Assistance Program

For a confidential discussion about the role, we encourage you to contact Lee Brien, on 0431707 664

Once you APPLY click here for a copy of the position description

Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement.

If you?d like to know more about our reconciliation commitment, click here Reconciliation | Wellways 


Job Description Summary

The Psychosocial Support Services has intentionally been developed through testing with participants, carers, and referrers to ensure timely, needs-based, capacity building services which not only support mental health recovery and exit from services, but the assessment and successful navigation through to NDIS and ongoing psychosocial supports under NDIS.

Funded by Gippsland Primary Health Network, the Lived Experience Well-being Workers will support safe entry and psychosocial services through the established through the psychosocial support program.


The service will operate Monday to Friday, 9am-5pm with extended hours as needed to meet community needs.


Wellways? Psychosocial Support Service (PSS) will provide peer-based services designed to support individuals from LGBTIQA+ and First Nations Communities with severe mental ill health to access:


? Safe, quality mental health supports and to engage in mental health and psychosocial support services.

? Strengthen the capacity of participants to live independently, safely, and productively in their community.

? Strengthen the capacity of participants to form meaningful connections in a supportive environment; and reduce the need for acute care.

? Integration of intake and assessment which include the identification of participants' physical and mental health needs.

? One-to-one psychosocial supports.

? Tailored integrated care-plan jointly developed with participants/case managers/family/carers.

? Individual peer support through peer-workers and wellbeing workers

? Peer-developed and evidence-based group education and support programs (e.g. Healthy Eating and Nutrition) delivered by trained facilitators.

? Warm transition into other support services as needed.


Under the general support and direction of the Senior Well-being Worker, this role will be responsible for providing the day-to-day well-being support and support community connection to the PSS program in the Gippsland Region. In particular, the Lived Experience Wellbeing and Community Connection Workers will be responsible for the following key areas:


? Supporting participants in recovery and overcoming their psychosocial barriers impacting their mental health.

? Provide support and advice to members of the Psychosocial Support team to strengthen responses and connections for people in the First Nations or LGBTQIA+ communities.

? Supporting referrals to services for people in the First Nations of LGBTQIA+ community identified as 'hard to engage'.

? Screening for eligibility for NDIS programs.

? Undertaking a needs assessment for people eligible for a community mental health service.

? Ensuring a catchment wide response to demand management and prioritisation for allocation for eligible participants.

? Facilitating referrals and supports for people not eligible for a community mental health service.

? Facilitating better coordination of entry into clinical and community based mental health services.

? Strengthening partnerships and building better links between various clinical and community support organisations responsible for delivering mental health services.

? Facilitating group activities around capacity building.

? Improving referral pathways that facilitate access to the range of services and supports available to eligible clients.

? Improving housing stability.

? Provide connection and support to participants on a wait list.

? Promoting a community-based recovery model to underpin all clinical and community support services delivered

to people experiencing severe and persistent mental illness with complex needs.


In addition, the Lived Experience Intake & Wellbeing Worker will be the first point of call for those on a wait list and provide active wait- list management strategies. This role will also be responsible for ensuring all relevant client details and data are collected and recorded.


Wellbeing Workers will develop and maintain positive relationships with key stakeholders (NDIS and GPHN) and others to ensure the service model and objectives are embedded into the service system, actively promoting the service to key stakeholders.

Culture

We?re passionate about our work, which is enjoyable, challenging and rewarding.All ofourteams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.


How to Apply

This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites.

Please select "Apply" below to complete your application.


Applications Close

19/10/2025

'>