Guest Experience - Officer

About the Location

Ingenia Holidays Phillip Island is located beachside within a natural bush setting. Only 1 hour 45 minutes from Melbourne CBD with a scenic ferry ride to access the park, you will have easy access to local shops, cafes, and restaurants just 500 meters away. Phillip Island offers the world famous penguin parade, Koala Conservation Centre, and fur seals spotting at Nobbies.

About the Position

We are looking for a Guest Experience Officer to join our Holiday Park team. This role will be critical in supporting a seamless front of house experience, ensuring positive and engaging interactions with our guests.

This position is casual, with the potential for additional hours to be picked up during peak periods.

Responsibilities

• Welcome every guest to Ingenia Holidays, explaining the park / resort, surrounding area, guest amenities and park activities
• Actively sell and promote Ingenia Holidays as the ideal holiday destination by sharing the unique story of your park
• Direct guest check in and check out and attend to general receptionist duties following correct procedures
• Ensure high level of customer service is maintained at all times
• Contact housekeeping or maintenance staff when residents/guests report problems

About You

• Exceptional customer service skills
• Previous experience in a similar role / industry
• Computer literate using Microsoft Suite and booking software
• Passionate about the tourism industry with a strong sales ability
• Team player, strong attention to detail and well organised worker
• Current ?C? Class Driver?s Licence