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Principal Project Lead - IT Services
IndigoJobs | Location:Hyderabad
| Country:India
|
Job Description At Medtronic, you can embark on a lifelong career dedicated to exploration and innovation, all while advocating for healthcare access and equity for all. In this role, you will have the opportunity to lead with purpose, dismantling barriers to innovation in a more connected and compassionate world. As the Program Manager, IT Services, your main responsibility will be to ensure operational excellence and continuous improvement from Medtronic's third-party technology service providers. This includes managing daily interactions with large Managed Service Provider (MSP) and Business Process Outsourcing (BPO) firms, overseeing contracts and supplier relationships to optimize performance and value creation. Reporting to the Senior IT Manager at Medtronic's Engineering and Innovation Center in Hyderabad, you will be part of the Global IT Vendor Management Office. Your role within this office is crucial in ensuring proper governance and partnership with the top 50 strategic suppliers. As a Program Manager, you will be accountable for a subset of the VMO's IT services suppliers, establishing local relationships internally and externally while managing contractual SLAs, KPIs, and deliverables. Your role plays a vital part in Medtronic's global workforce strategy, leveraging third-party service delivery partners for both recurring run functions and variable plan and build requirements. Your responsibilities will include working with the Senior IT Manager and other Program Managers to execute the VMO strategy for Global IT service suppliers, delivering against annual cost and quality goals, collaborating with internal customers and IT services suppliers to align requirements with capabilities, and being the subject matter expert in enforcing contractual requirements and resolving conflicts between Medtronic and its suppliers. Additionally, you will cultivate and maintain local relationships with India-based IT services suppliers, deliver measurable quality and performance improvements year-over-year, and drive measurable financial value through cost savings and supplier-driven efficiencies. To be successful in this role, you should have 12+ years of IT experience with a Bachelor's Degree in Engineering, MCA, or MSc. You should also have 8+ years of experience in IT operations, procurement, or vendor management, along with 6+ years of experience working with IT services suppliers, particularly large multinational firms. Experience working with vendor management data and global teams in a follow-the-sun model is essential. It would be advantageous to have strong written, oral, and interpersonal communication skills, the ability to influence both internally and externally using data-driven approaches, and a solution-focused mindset. Experience working with India-based IT services firms and U.S. multinational firms is also beneficial. This position may require up to 5% travel within India to interact with and influence IT services suppliers. Medtronic offers a competitive salary and flexible benefits package, including the Medtronic Incentive Plan (MIP). As a global healthcare technology leader, Medtronic is dedicated to finding solutions to the most challenging health problems facing humanity. With a mission to alleviate pain, restore health, and extend life, Medtronic's team of passionate individuals works tirelessly to engineer real solutions for real people. For further information about Medtronic's business, mission, and commitment to diversity, please visit their website., Employement Category: Employement Type: Full time Industry: Medical / Healthcare Role Category: Technical Support / Helpdesk Functional Area: Not Specified Role/Responsibilies: Principal Project Lead - IT Services Contact Details: Company: Medtronic Location(s): Hyderabad .. |
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