Data Analyst & System Support Specialist

Job Description

• At least 3 years of relevant professional experience applying data science techniques to solve business problems. This includes demonstrated hands-on proficiency with SQL.
• Bachelor Degree with data science aftersales/Customer service operations /FieldService business process experience
• Hands-on experience in conducting data analysis and drawing insights for the business.

• Proficiency in SQL, including the ability to write and optimize queries for data extraction and analysis.
• Proficiency in GCP(Big query), Advanced Excel, Alteryx workflow, Visualisation tools like Power BI Qliksense.
• Know how of Dealer management System in Auto OEM
• Working knowledge in a Cloud environment (GCP, AWS, or Azure) is preferred for developing and deploying models.
• Nice to have: Exposure to Generative AI / Large Language Models (LLMs).

• Proven ability to understand and formulate business problem statements.
• Ability to translate Business Problem statements into data science problems.
• Strong problem-solving ability, with the capacity to analyze complex issues and develop effective solutions.
• After sales experience with analytical skills, know how on dealer service
• Excellent verbal and written communication skills, with a demonstrated ability to translate complex technical information and results into simple, understandable language for non-technical audiences.
• Strong business engagement skills, including the ability to build relationships, collaborate effectively with stakeholders, and contribute to data-driven decision-making.

• Build an in-depth understanding of the business domain and data sources, demonstrating strong business acumen.
• Extract, analyze, and transform data using SQL for insights.
• Apply statistical methods and develop analytical models to solve business problems.
• Design and implement analytical solutions, contributing to their deployment, ideally leveraging Cloud environments.
• Work closely and collaboratively with stakeholders like NA business systems( DCDS/UDB) team, Dealer operation excellence team, Whole sale team GDIA within an agile development environment.
• For real-world impact, Integrate and operationalize Analytical models such as
  • Project based insights using data,
  • Dashboard building
  • Ad-hoc requirements(reports or analytics)
  • Frequency based report out
• Monitor the performance and impact of deployed models, iterating automating the work as needed.
• Present findings and recommendations effectively to both technical and non-technical audiences to inform and drive business decisions.

• Support Certification of DMS for upgrade to a new specification recommended by NA DCDS team.
• Work with Stakeholders mentioned above to create scope for any DMS enhancement required for Business.
• Manage dealer data transfers, monitor fallen feeds, and coordinate with the DMS Support Desk.
• Track and resolve DTMS messages, support tickets, and escalate issues beyond agreed timelines.
• Resolve UDB queries and support DMS/Dealership personnel with accurate, timely responses.
• Train and coach Dealer Teams on UDB processes and effective use of the FCSD Dashboard.
• Conduct weekly governance to ensure timely issue resolution and continuous data flow.

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