Last Mile City Manager - Flipkart Minutes - Hyderabad

Job Description

About the Role:

As the Last Mile City Manager for Hyderabad, you will be responsible for managing and optimizing the entire last-mile delivery operations across the city. You will lead a team of Fleet Managers and ensure timely, accurate, and efficient deliveries while maintaining high standards of customer satisfaction and partner engagement. This role demands strong operational leadership, people management, and a deep understanding of fleet dynamics in a fast-paced Quick Commerce environment.

Key Responsibilities:

• Own and drive all last-mile delivery metrics for Hyderabad, including speed, accuracy, and customer satisfaction.
• Lead and manage Fleet Managers across different store clusters in the city.
• Ensure optimal fleet availability through demand-supply forecasting and proactive resource planning.
• Collaborate with Store Operations and Planning teams to align delivery capacity with business demand.
• Design and implement payout structures and incentive programs that drive performance and partner retention.
• Monitor fleet performance through dashboards and regular reviews; identify gaps and drive corrective actions.
• Conduct training and engagement programs for delivery partners on safety, compliance, and customer service.
• Resolve escalations, disputes, and grievances efficiently to maintain a healthy and productive work environment.
• Ensure compliance with legal, safety, and company policies across all delivery operations.
• Support expansion and transition plans including onboarding of new delivery zones or stores.

Qualifications & Skills:

• Experience: 8-10 years in last-mile logistics, fleet management, or delivery operations, preferably in Quick Commerce or E-commerce.
• Leadership: Proven experience in managing large teams and multi-location delivery operations.
• Education: Bachelors degree in any discipline (MBA preferred).
• Skills:
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management.
• Proficiency in data-driven decision-making and reporting.
• Ability to work under pressure and adapt to changing business needs.
• Knowledge of local geography and language (Telugu preferred).

Success Metrics:

• Delivery speed and accuracy improvements.
• Fleet utilization and partner retention.
• Reduction in escalations and grievances.
• Partner satisfaction and engagement scores.
• Contribution to a culture of Customer Obsession and operational excellence.

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