Technology Analyst-Infra Support and Tier2 Support - IndigoJobs | Hyderabad
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Technology Analyst-Infra Support and Tier2 Support

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IndigoJobs       |    Location:Hyderabad       |    Country:India

Job Description Role-Technology Analyst- Infra Support and Tier2 Support Experience-4+Years Location- Hyderabad/Bangalore/Chennai Notice Period-0-30 Days Mandatory Skills- Strong expertise in SQL and shell scripting to automate and maintain backend processes and system health. Job Summary: Were looking for a skilled support engineer to manage and maintain application health, automate backend processes, and resolve system issues. This role involves working with SQL, shell scripts, cloud tools, and collaborating with cross-functional teams to ensure smooth operations and service delivery. Key Responsibilities: Automate system tasks using SQL and shell scripts Use cloud tools and APIs to fix order and account issues Manage monthly reports, data checks, and fee reconciliations Handle system changes for scheduled events and outages Monitor application health and improve alert systems Identify and fix performance issues and system errors Validate deployments before and after release Work with development and DevOps teams to resolve issues Manage exceptions and account-related problems Ensure accurate service mapping and billing Track and document issues using ticketing systems Troubleshoot service mapping and data feed problems Must-Have Skills: Strong SQL and shell scripting skills Experience with cloud-based tools and APIs Knowledge of operational workflows and data reconciliation System monitoring and alerting expertise Deployment validation experience Excellent problem-solving and communication skills Familiarity with ticketing systems and documentation Understanding of service mapping and data feeds Nice-to-Have Skills: Experience handling account exceptions Knowledge of time-based system adjustments Analytical mindset for process optimization Exposure to DevOps practices and tools Regards, Infosys BPM Recruitment team Job Classification Industry: BPM / BPO Functional Area / Department: IT & Information Security Role Category: IT Support Role: IT Support - Other Employement Type: Full time Contact Details: Company: Infosys BPM Location(s): Hyderabad ..

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Technology   Analyst-Infra   Support   Tier2   Support   Technology Hyderabad   Analyst-Infra Hyderabad   Support Hyderabad   Tier2 Hyderabad   Support Hyderabad  

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