Customer Support Consultant / Ambassador (SQL)

Our client, an established technology solutions provider, is currently seeking to employ a motivated and professional IRE (Customer Support) Consultant / Ambassador to join their dynamic service delivery team in the Western Cape.

An exciting career opportunity for a tech-savvy communicator who enjoys travel, training, and customer engagement!

Requirements:

• Grade 12 / Matric is essential.

• A + Certification

• Minimum 2 years? experience as a Training and Support Consultant or similar client-facing technical support role.

• Strong understanding of Windows Operating Systems and general computer systems.

• Proficiency in Microsoft Office Suite (intermediate level).

• Experience with SQL (ability to write queries) and exposure to Oracle Databases advantageous.

• Valid driver?s licence and own reliable,

• Valid AA Accredited roadworthy certificate (no older than 3 months), and insured transport are essential.

• Willingness to travel extensively across the Western Cape region.

Responsibilities (include but are not limited to):

1. User Engagement and Support:

• Act as an ambassador for IRE services, supporting users across multiple branches.

• Conduct on-site demonstrations, training sessions, and one-on-one consultations.

• Communicate system updates, new features, and procedures effectively to users.

• Build and maintain positive working relationships with all site personnel.

2. Technical Assistance and Troubleshooting:

• Provide on-site technical support for IRE-related systems and POS terminals.

• Investigate and resolve connectivity, hardware, or software issues at branch level.

• Ensure daily operational processes (e.g., day-end reports, reconciliations) are successfully completed.

• Log all incidents and actions taken using Ivanti.

3. Installation and Rollout Support:

• Assist with new product rollouts, system upgrades, and version updates.

• Install and configure software or hardware components under guidance from internal technical teams.

• Conduct functionality testing and obtain site signoffs upon completion.

4. Reporting and Administration:

• Maintain accurate records of site visits, issues resolved, and follow-up actions.

• Submit daily, weekly, and monthly activity reports on time.

• Complete and submit supporting documentation such as training registers, evaluation forms, and site sign-off forms.

5. Communication and Liaison:

• Represent the company professionally during all site visits and client interactions.

• Provide brief user orientation or refresher training where required.

• Communicate client concerns, risks, or recurring issues to internal support teams.

Additional Information:

Working Hours: Standard business hours, with flexibility for after-hours or weekend work when required.
Travel: Extensive travel throughout the Western Cape region (including Tyger Valley, Atlantis, Paarl, Somerset West, Bellville, and Cape Town).
Contract: Fixed-term (initial 3-month probation period, Employment beyond the initial 3-month period is subject to both performance and the successful outcome of the vehicle application).
Physical Requirements: Regular driving and occasional lifting or equipment setup may be required.

Please note that only shortlisted candidates will be contacted. If you do not receive a response within two weeks of applying, please consider your application unsuccessful.