Job Customer Service Specialist Indiana Customer Service

Customer Service Specialist

Skills:Customer Service       |  Location:Indiana  ,  United States Of America


Sy Scott LLC is  on the lookout for a Customer Service Specialist to work from home and to be the primary link between our client's customers both current and potential.

We're looking for someone who can handle customer issues, complaints, and inquiries at first hand. All while keeping customer satisfaction at the forefront of their decision-making and communication.

Customer Service Specialist Requirements

Strong phone and verbal communication skills, plus active listening skills
Empathetic customer focus, flexibility to manage many different personality types
Ability to multi-task, set priorities, and manage time effectively
High school degree
Flexible Schedule

Various clients to choose from such as

Theme Park Reservations
Cruise Ship
Online Auction
Home Repair Stores
Cable/Internet Provider

Customer Service Specialist Responsibilities

Manage large amounts of inbound and outbound calls with efficiency and courtesy
Follow conversation prompts and scripts when handling different topics
Identify customers’ needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems
Seize opportunities to up sell products when they occur
Build sustainable relationships and engage with customers by going the extra mile when possible
Keep accessible and comprehensive records of all conversations in our call center database
Meet or exceed personal/team qualitative and quantitative targets

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