Job Customer Support Engineer Massachusetts CAD software

Customer Support Engineer

Skills:CAD software   CRM software   Mechanical or electrical engineering  |  Location:Massachusetts  ,  United States Of America


Our fast-paced, high-tech, growing client, in the nanotechnology, semiconductor, scientific space located near Danvers, MA is seeking a Customer Support Engineer.

Responsible for being the key interface for new and existing customers between field sales, service and engineering to coordinate system design, delivery and installation. Manage logistics of complex installations. Design and review system configurations. Provide email and phone support and when needed travel to customer locations and trade shows (10 25% travel domestic and international). Maintain CRM records to ensure customer expectations are met. Review order backlog, manage timelines and ship dates.

Must have a strong Mechanical and Electrical aptitude. Must be a team player with strong communication, technical problem solving, multi-tasking, computer, project and time management skills. Experience with CAD software required (SolidWorks is preferred). Experience with CRM and Microsoft Dynamics AX is a plus. Experience with vibration control, semiconductor equipment, materials research, cell biology, or electron-beam imaging instrumentation is a plus.

BSME and a minimum of three years of customer-facing experience in a high-tech environment is required.

Competitive salary and benefits package including relocation from within the Continental United States. Must be authorized to work in the United States without sponsorship of any kind now and in the future.

Please email your resume to nanc***** Candidates are never charged a fee and all resumes are kept in confidence.

Calm Water Business Partner, LLC

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