Job Customer Service Representative bookkeeping

Customer Service Representative

Skills:bookkeeping   MS Excel   Customer care  |  Location: United States Of America

Views:290


Chief Enterprises Inc was created from a Midwestern work ethic and an honest, open approach to doing business. Founded in 1991 by a father-son duo, the Chief team has grown to be a prominent player in the on and off-road vehicular markets. And with over a quarter century experience, we have proven to be the key connection between our suppliers & customers providing unparalleled service & innovation. Our mission is to provide superior design, engineering, and distribution solutions for today's electro-mechanical component needs and tomorrow's technological advances. We are seeking a customer service representative (CSR)A The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Requirements
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

Working hours are between 9am to 4pm CST. working Part Time is 20 hours and Full Time is 40 hours weekly

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