Job Technical PgM with Infra experience California

Technical PgM with Infra experience

Skills:Technical PgM       |  Location:California  ,  United States Of America

Views:190


Job Title:                   Technical PgM with Infra experience

Location:                    SAN JOSE, CA

Duration:                  6  Months

Interview Type:         Phone+ Skype

Primary Skills:           Technical Program Manager  


Job Description: Responsibilities:

- Manage multiple contact center voice & data infrastructure projects and
plan rollout of enterprise level contact center and voice systems that will be
used to interact with advertisers, consumers and enterprises

- Coordinate new system deployments by working with internal engineering
operations teams like Telecom, Network, Security, Hardware, and Data Center,
external suppliers, and service providers

- Partner with the cross-functional engineering teams and related
stakeholders to gather requirements, plan, design, manage and execute projects

- Manage all project timelines and communicate progress to business users and
IT management

- Manage multiple simultaneous projects to deliver new features, upgrades,
and capacity enhancements to current and future telephony network and platform
designs.

- Oversee the creation of new processes and tools as necessary to support
additional needs and requirements on an ongoing basis

- Facilitate any necessary training and knowledge transfer for internal
Operations teams to support new contact center infrastructure implementations

 

Minimum qualifications:

- BS degree in engineering or equivalent practical experience

- 3 years of experience leading global voice and data infrastructure
deployments involving several IT teams and business units

- Strong written and verbal communication skills and a data driven analytical
approach towards solving complex challenges

- Resourceful, can identify solutions to obstacles and keep projects moving
forward

- Proficiency in Google Spreadsheet, Calendar and Mail

 

Preferred qualifications:

- Knowledge of telephony and voice infrastructure technologies including
VoIP/SIP, TDM, IVR, SBC

- Knowledge of general networking principles and protocols like TCP/IP, DNS,
MPLS, BGP, peering, latency, jitter, packet routing, etc.

- Experience managing large-scale and dynamic technical projects, with
competing resources and priorities

- Experience in vendor management and software and hardware evaluation,
selection, deployment, and configuration

- Participation in several network design and deployments across global data
centers

- Ability to interact with diverse technical and non-technical groups,
spanning all organizational levels

- Ability to deal with ambiguity and thrive in a rapidly changing environment

- Scripting/automation

- Experience with Agile practices-- --

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