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Job Customer Service Representative South Carolina

Customer Service Representative

Skills:Math Skills   Attention to detail   Problem solving skills  |  Location:South Carolina  ,  United States Of America

Views:288


Manufacturing Customer Service Representative job description

Purpose
The customer service representative position is responsible for processing orders for merchandise received by mail, telephone, fax or e-mail or personally from customers or company employees.

Job Responsibilities
Answer heavy volume of incoming customer calls and emails
Check order status- follow orders to make sure delivered by specific date
Keep customer informed on when will it ship; when did it ship
Add to or change existing orders- be able to handle changes out of nowhere even after order has been sent to manufacturing
Be able to answer questions about our products
Enter orders using Infor software
Interact with shipping department and manufacturing to assure customer satisfaction

Qualifications
Ability to multi task answer phone and enter orders
Ability to handle surprises- changes after order has done been sent to manufacturing
Good Math skills and the ability to deal with numbers all day
Experience in providing quality customer service and be able to handle all types of customers
Superior phone and email etiquette verbal and written communication skills
Experience with high volume email correspondence
Experience using Outlook, Word, Excel and databases
Experience in paper manufacturing is preferred but not required
Experience with Oracle, NSAP, Job shop or Infor is preferred but not required
High school diploma or GED

Work Environment:
This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

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