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Job CUSTOMER SERVICE MANAGER Multi task

CUSTOMER SERVICE MANAGER

Skills:Multi task   Focused   good listener  |  Location: United States Of America

Views:247


What you’ll be doing...


You’ll be supporting our business customers with all their wireless needs – ensuring that they have a superior customer service experience. We’re looking for someone who can assist the internal sales team and their customers by answering questions and helping with requests for new equipment or accessories. You’ll also ensure customers are trained on new products and services and know exactly how to use our self-service options, among other things. You’ll see to it that customers are getting the best care.

Effectively servicing the needs of your customers and sales partners.
Educating and training customers on wireless solutions.
Demonstrating products and services at trade association meetings.
Helping the team understand and manage cost metrics to reduce the impact of discounting and returns.
Provide superior customer service to attendees, exhibitors, and others utilizing Experient service systems in a fast paced environment.

What we’re looking for...

You’re able to thrive in a fast-paced environment, multitasking and quickly satisfying requests from lots of different places. You’re motivated to please customers by providing superior service. You are a natural teacher and can explain how to use anything in easy to understand ways.

Qualifications:
• Highly developed interpersonal, organizational and communication skills
• Ability to speak publicly with confidence and poise
• Strong sense of ambition, self-motivation and self-discipline
• Ability to work both independently and in a team setting

Must have:

Bachelor’s degree or one or more years of work experience.
Experience in sales or customer service with business accounts.
A degree.
Demonstrated interpersonal, communication and negotiating skills.
Comfort with Microsoft Office suite. Ideally, great Excel skills.


Equal Employment Opportunity:
HMS Healthcare is an EEO employer - M/F/Vets/Disabled. Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetics, disability or protected veteran status. In addition to federal law requirements,HMS Healthcare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Additional Information:
This is a Full Time/Part Time Job. Overtime is 1.5 time above regular pay.
Pay mode: Checks or Direct Deposit
Hourly payment: $35/hour and $20/hour during training
Salary and Benefits:
• $100,000 - $180,000 average first-year compensation
• State-of-the-art training and technology
• Access to the latest technology, such as laptops, smart phones and tablets that will help you reach your earnings goals faster and more efficiently

• Monthly opportunities for performance-based rewards, such as luxury vacations, high-end electronics, gift cards and tickets to concerts and sporting events
• Full medical, dental, life and disability insurance plans that can be tailored to your specific needs and the needs of your family
• Ample paid vacation and holidays
• A competitive 401(k) retirement savings program, matched by Power
• Access to the latest technology, such as laptops, smart phones and tablets that will help you reach your earnings goals faster and more efficiently

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