troubleshoot following OS: IOS, Android, Windows 7, Windows 10, Server OS, MacOS,DHCP servers or Infoblox Servers,Level I and II desktop/laptop break/fix experience,Desktop/laptop OS imaging and deploy
Other Skills Bill Rate Competitive
Duration 6+ Months # of Positions 1 Description The Network Administrator (NSA) installs, configures, and supports an organization's local area network (LAN), wide area network (WAN), and Internet system or a segment of a network system.
Mange the creation and deletion of User, Group, and Computer accounts in active directory for the state enterprise environment.
Manage the mapping of user home directories, and shares for the state enterprise environment through Desktop Authority and Group Policy Management.
Manage the creation and Deletion of File Shares, Home Directories and permissions of these directories and file shares for the state enterprise environment.
Manage the creation and deletion of users email accounts in Microsoft exchange for the state enterprise environment.
Manage the creation and deletion of I.P. reservations/fixed addresses in Infoblox and on Microsoft DHCP servers.
Handle Daily Technical Support activities for desktop support, data network and server management.
Setup and Image computers and other user end point devices.
Provide vendors, end users, and peers exceptional customer service. Investigate and Diagnosis network communication issues with Firewall/Proxy and end point devices using Wireshark, Splunk, and Microsoft toolset.
Investigate and work with security operation center to resolve antivirus/malware notifications from Crowdstrike Falcon Sensor and other detection solutions.
Provide warranty report tracking for yearly fiscal forecast purchasing to Agency Partners.
Knowledge of reading and using Powershell/Ansible to assist automating repeatable task in day to day operations.
Communicate with Agency partners and provide guidance for client policies and procedures to ensure compliance.
Work projects with other cteams and agency partners to reach deadlines and goals.
Define Desktop Technology processes and document for knowledgebase articles in Service Now.
Able to manage multiple tickets and provide detailed updates and solutions in Service Now.
Travel may be throughout the client using private vehicle
After hours support may be required on a as needed basis
State and Federal Background check required for this position (expense of contractor/vendor)
Please do not submit candidates that have not supported deskside environments - 'phone-only support' is not qualified experience for this role.
Skill Matrix PLEASE FILL THE SKILL MATRIX TABLE AVAILABLE COLUMN WITH YOUR NUMBER OF YEAR WISE EXPERIENCE
SKILL YEARS REQUIRED AVAILABLE
Experience troubleshoot following OS: IOS, Android, Windows 7, Windows 10, Server OS, MacOS 3 Years Required
Administration of DHCP servers or Infoblox Servers 1 Years Required Level I and II desktop/laptop break/fix experience 2 Years Required Desktop/laptop OS imaging and deployment experience 1 Years Required Experience with tools to remotely manage the desktop environment 1 Year Required
Strong knowlege of Microsoft Office products 2 Years Required A+/Network + and or Dell Certification 1 Year Nice to have Knowledge of Group Policy Management or Desktop Authority. 1 Year Desired Excellent communication skills (both written and oral) 4 Year Highly Desired Ability to manage multiple tasks simultaneously 4 Year Highly Desired Good working knowledge of overall desktop/laptop and hardware/software management in a corporate environment 4 Year Highly Desired
Knowledge of Reading and Writing Powershell Scripts 2 Year Highly Desired