Oversees the daily administrative operations of the dental offices within a region, including providing leadership and guidance on a variety of areas such as: employee relations, patient relations, and achieving administrative operational goals. Responsible for office profit & loss by partnering to manage patient scheduling, staff productivity, collections and receivables, and controlling operations expenses. Administrative tasks such as financial report review, revenue posting, and staff payroll are a part of the operational responsibilities. Essential Duties Manage the day-to-day operations of an assigned geographic area of multiple dental practices. Provide leadership and guidance to office teams ensuring excellence in patient service, operational and financial results.
Build strong and productive partnerships with dentists and office teams.
Make effective decisions based on data analysis, organizational observations, and cost controls. Takes ownership by leading by example and being a positive role model through presence and demeanor.
Manage office profit and loss, and achieving budgeted expectations through access to care initiatives, managing controllable expenses, and leading teams to provide stellar service.
Create a positive, ethical, and respectful work environment by promoting the company culture through its mission, vision, and Core Values.
Recruit, hire, develop, and retain high performance teams through training/education, coaching, expectation setting and accountability.
Ensure effective execution of operational standards, including compliance with established company policies, procedures, OSHA, and government regulations. Identify opportunities within the region and creates improvement action plans to address gaps through people, performance, and process improvements.
Ensure consistent communication of all challenges and needs to COO and/or executive team.
Work collaboratively with organizational departments.
Expected to work all scheduled work days, during scheduled hours and report to work on time. Other special projects or responsibilities as assigned.
Experience/Requirements Minimum of five (5) years’ multi-unit experience in retail, healthcare, service or dental industries, or other fast-paced, highly interactive customer service environment.
Proficient in MS