Job Fraud Ops Specialist 3 Texas Minimum 1-year customer service experience preferred (financial services, call center, retail, etc.)

Fraud Ops Specialist 3

Skills:Minimum 1-year customer service experience preferred (financial services, call center, retail, etc.)   Excellent communication, judgment and problem resolution skills   High School Diploma, GED or relevant experience required  |  Location:Texas  ,  United States Of America

Views:392


Fraud Ops Specialist 3

At Citi, we’ve been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance.

Achievements with impact: that’s what drives us. How about you?

We are looking for highly motivated, analytical individuals to fill the role of Operations Fraud Specialist. The Fraud role is a fast-paced and challenging position that relies on the ability to demonstrate good judgment and make informed decisions under pressure, while serving clients with the utmost dedication. Each representative will identify suspicious patterns of credit card spending and take action to reduce fraud exposure in its earliest stages.

On a day to day basis our Fraud Representatives will be called on to:

• Serve as the human voice and personality behind the Citi brand providing quality customer service with each and every client interaction
• Will take a variety of calls to include inbound and outbound call center work
• Will be cross trained in multiple functions within the department
• Identify credit card behaviors that pose future risk to the client and Citi
• Develop a trusting relationship with the client, while taking action to reduce fraud exposure in its earliest stages
• Investigate unbilled and posted transactions to resolve identity and transaction fraud
• Achieve monthly individual and team based targeted performance goals
• Commit to treating clients and teammates with the utmost integrity and respect
• Challenge yourself to go one better for clients and raise the bar for excellence in customer service


Qualifications

We find that in order to be successful in this role candidates should have:

MUST BE AVAILABLE TO WORK EVENINGS AND WEEKENDS!

Minimum 1-year customer service experience preferred (financial services, call center, retail, etc.)
• Excellent communication, judgment and problem resolution skills
• Ability to interpret data and organize information
• A strong interest in continued learning and career advancement opportunities
• Experience working in fast-paced, structured work environment
• Proficiency with Windows based applications
• Enthusiasm for working within a collaborative, challenging and rewarding culture
• High School Diploma, GED or relevant experience required

Please apply online at:

http://jobs.citi.com/san-antonio



Citigroup Inc. and it subsidiaries (“Citi”) are equal opportunity employers (M/F/D/V) and do not discriminate on the basis of any legally protected status or characteristic.

Name
Email @
Skills
Resume

Save me for future


Check Similar Jobs



Create Job Alerts



Recent Gigs

Design and deploy your website to Digital Ocean-($299)
Design and deploy your website to Digital Ocean.
About.
Not rated
Design and deploy your website to AWS.-($399)
Design and deploy your website to AWS.

About Me .
Not rated
Migrate your current website to AWS-($99)
Migrate your current website to AWS
About Me : I am a .
Not rated
1 article for your business-($2)
I will write 500 words article for your business/blog
.
Not rated
15+ private blog network links-($2)
I will promote your website with links from private network .
Not rated



Recent Projects

TV Aerials Sheffield-($1000-$50000)
Experienced TV Aerial Engineer Needs For Sheffield Area Shef
Independent Fright Dispatcher Looking For Owner operators-($0-$0)
If you need a Reliable Dispatch Service that will find YOU t
Personal Assistant-($500-$1000)
As a personal assistant (PA) you will work closely with seni
Freelance assistant-($100-$500)
hi, I need a freelance assistant for various tasks. It inclu
Freelance Website Developer -($1000-$2000)

This role is perfectly suited to a recent graduate loo