The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
Primary Duties and Responsibilities (details of the basic job functions):
Serves as department technology expert and inter-deparment liaison between the business unit and Information Systems area regarding workstation maintenance, business technology issues, operational problems, IS standards and policies and procedures in order to support business unit strategic and operational goals and objectives. Provides consultative services from a business technology perspective for the department staff and external clients. Completes timely, complex analyses for upper management and represents the department on corporate projects. Analyzes complex business unit specific technical problems, identifies opportunities, designs, codes and tests batch and on-line programs. Designs, develops and maintains various business unit specific databases using appropriate tools (e.g. Microsoft Access, (SQL) Structured Query Language, Saros, Case Management, HP Exstream, etc.). Ensures modules are structured, meet functional and technical requirements; and adhere to IS standards. Oversees technical and non-technical employees in the design and implementation of business unit specific systems. Coordinates the configuration, installation and testing of hardware and software. Monitors production applications and controls access to corporate data to maintain data security and integrity. Prepares ad hoc reports and analyzes as needed.
Supports the ground-up implementation, development and maintenance of a Governance, Risk and Compliance (GRC) tool. Includes working with internal and external resources to implement the system. Serve as the primary resource and subject matter expert (SME) for the tool. Develops and trains users to leverage the tool. Solicits, records and tracks enterprise risk management data and monitors emerging trends; helps to develop and maintain board and executive level dashboards. Manages access to the GRC tool, including system security. Makes recommendations for improvements to the GRC tool.
Supervisory Responsibilities (briefly describe, if applicable, or indicate None):
Bachelor’s Degree in related business line/field preferred.
Master’s degree in technology or business related discipline
Certification in project management such as PMP
Experience: Two years of experience in any combination of the following: internal or external audit, enterprise risk management, information technology or project management (as a project manager)
System implementation experience, particularly in implementing a similar risk management system
Experience developing and executing UAT scripts
ORACLE, Tableau experience
Experience with GRC software
Knowledge & Skills
Understanding of risk frameworks and taxonomies such as COSO, COBIT, BASEL
Understanding of risk management concepts such as risk, control, risk appetite, key risk indicators
Works in a temperature-controlled office environment
Education (include minimum education and any licensing/certifications):
College level coursework in related business line/field
analyzing, testing, documenting, implementing and/or deployment of complex business systems and programs
organizing, controlling, monitoring and reporting projects including providing work direction and guidance
analyzing information flow
designing business unit specific systems
planning, organizing and training others on the development and implementation/deployment of technical or new application projects
analyzing and solving problems
developing security controls that may include disaster recovery plans for automated systems
investigating and resolving production problems
using operating systems (e.g. Windows, Netware, IPM, NT; and client/server database management systems)
coordinating support activities provided by multiple off-site vendors and internal departments
database administration including programming queries against relational data bases (e.g., DB2) and hierarchical data base unload files (e.g. IMS)
utilizing PC software applications (e.g., Windows operating systems, MS Word, Excel, PowerPoint, Access, VISIO, MS Project, Netware, IPM, NT, client/server database management systems, etc.) to format databases, write queries, generate reports, etc.
Knowledge and Skills:
structured system analysis, design and testing
systems development methodologies
communicating effectively with others in a work environment and with the public
planning, organizing and training others on the development and implementation of enhancements to business unit specific systems
analyzing information and data flows
working under pressure to complete assignments
evaluating complex systems and their interdependencies
troubleshooting user problems
plan hardware and software upgrades and improvements to system
The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!
Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.