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Job Warranty Service Specialist Tennessee Nashville, TN

Warranty Service Specialist

Skills:Nashville, TN   $60,000$90,000 / yr    |  Location:Tennessee  ,  United States Of America

Views:61     Premium Listing


Qualifications
Warranty Service Specialist:
4 year degree + 3 years of roofing industry experience OR 8 years of progressive roofing/construction
experience
Responsibilities
Reviews necessary field work and assigns projects to individuals investigators/ engineers based on complexity
of issues and geographic proximity of trips
Assists investigators/engineers in coordination of trips including hiring of contractors to assist in investigation
Acts as in house technical services source for phone in questions by field people as they arise
Works with field people to reduce outstanding investigation or investigations completed by not written
up
Reviews written specifications of others for completeness, clarity and cost effectiveness
Aids field in follow-up of jobs through purchasing and shipping
Assists with field investigations when volume or complexity of problem or issue dictates
Assists in meetings and negotiations when necessary
In-depth inspection and analysis of roof system exhibiting problems requires extensive knowledge of all
construction practices as they relate to Firestones' systems and watertight integrity of roof
Quick, thorough completion of all paperwork including photographs related to each claim to properly
document Firestones' position for presentation and future reference including possible litigation
Preparation of clear concise, in depth repairs specifications which summarize roof top analysis into cost
effective, workable solutions to problem
Coordination with purchasing to choose repair contractor
Verbal and written communication to building owners and roofing contractors, on intricate complicated
problems and issues of each claim and Firestones' position relative to it; includes dealing with upset and hostile
parties adverse to Firestone position making
Preparation of material order forms to ship repair materials to represented contractors
Review of written specifications by others for clarity, completeness, and cost effectiveness

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