Client Relationship Manager

Company Description

RAS Media & Entertainment Private Limited is a production and casting house based in Delhi, India. Established in 2017, our in-house production focuses on TV commercials, documentaries, short movies, fashion photography, feature films, and music albums. Our mission is to "Turn Your Vision Into Reality" by promoting and advertising your projects to the right audience, ensuring a high return on investment. We attribute our success to integrity, trust, commitment, and strong work ethics. We are known for producing feature films, TV commercials, documentaries, and photography campaigns.

Role Description

This is a full-time on-site role for a Customer Relations Manager located in Surat. The Customer Relations Manager will be responsible for managing and maintaining relationships with clients, coordinating and overseeing projects, resolving customer issues, and ensuring customer satisfaction.

• Client Handling: Interacting with clients face to face and over phone calls. Handling meeting of the clients coming to our office for shoots. Explaining clients about our services in details. Resolving client’s issues.
• Client Servicing: Maintaining Proper formal relationship with clients and looking into timely delivery of the services to the clients. Looking into shoot line-ups for the clients who are already registered with us.
• Data Entry - Maintaining Proper data of the clients.
• Calling - New Calls to clients on hot leads provided by company. Follow-up calls. Shoot line-up calls.
• Reports – Submitting Daily, Weekly & Monthly reports on time.
• Additional work might be given as and when required.• Candidate should be ready to relocate.
• Candidate should have experience in relevant field.