Cross Functional Representative | 27509

Summary

Runs high volume copy machines and performs binding and finishing work.
Handle highly sensitive and confidential documents that may be time sensitive
Provide upmost in quality work due to the sensitive nature of documents and projects that are required in a legal environment
Perform basic scanning responsibilities
Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and inform technicians of specific problems.
Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
Answers customer questions regarding status or feasibility of job requests.
Ensures upkeep of convenience copier areas by keeping neat and well stocked.
Performs duties related to the shipping and/or receiving of materials
Uses all copier equipment, calculator, fax machine, postage meter and some PC
Performs furniture/conference room set up
Maintains daily meter and service logs.
Operate MS Office and Email systems
Set up tables, chairs and audiovisual equipment in conference rooms as defined per
calendared meetings. Utilize procedures and guidelines as directed by Site Manager.
Confirm the completion of any meeting set-up changes throughout the day with Coordinat

​ Shift timings

8:00 am to 5:00 pm (Mon- Fri)

Job Type: Temp to Engage

Roles & Responsibilities

Supports the daily operations of one or more MS locations including any or all of the following: copy

production and finish work, operation of a mail center, receptionist, audio visual, administrative duties as

assigned, maintaining billing logs and reports. Supports the region’s MS logs and reports, the MS

services during implementation and fills in for absences and vacations throughout the Ricoh locations,

as well as assists during start-up of new accounts. Responsible for supporting operational objective at

all existing customer sites within a geographic territory. This position reports directly to the Site,

Operation Manager or the IAM, depending on marketplace personnel configuration.

• Assists new MS site implementation.

• Assists Site Manager or Supervisor in offering suggestions for improvement. May include new

suggestions or suggestions to existing processes or procedures.

• Assists in the training of new and existing employees.

• Maintains accurate, complete, and up to date Site Procedure Guides, Forms and Logs, and

other Site Branding as directed by Site Manager or Supervisor.

• Collects data for the completion of the Monthly Management Report as directed by the

Site Manager or Site Supervisor.

• Orders paper, toner and other supplies as directed by Site Manager or Supervisor. In the

absence of onsite personnel, may perform any of, but is not limited to the following duties:

• Processes all incoming and outgoing mail.

• Performs other mailroom functions, such as mail fulfillment, which includes sorting,

filing, packaging, and processing shipments for delivery to multiple locations.

• Filing and labeling of documents and other materials for storage and retrieval.

• Shipping and Receiving, including the movement of boxes and or equipment.

• Provides Courier Service for the pickup and delivery of mail and copy jobs, on campus and offsite.

• Assists in the Copy Center and performs all functions required for the delivery and completion of

all copy requests. May include the usage of binding, folders, laminators, etc.

• Performs basic troubleshooting on all equipment used within the RICOH Center.

• Assists in the coordinating of work assignments to meet specific deadlines and service deliverables.

• Manage all aspects of the RICOH Center in the absence of the Site Manager or Supervisor.

• Directs or leads the Daily Huddle in the absence of the Site Manager or Supervisor. For one

person sites, attend the Daily huddle via conference call.

• Performs Front Desk Receptionist duties.

• Performs other duties as required.

Minimum Qualifications

Requires high school diploma plus 6-12 months of related work experience.

Requires valid, violation-free driver’s license along with reliable transportation and minimum levels of auto insurance coverage per Client's policy.

Requires experience in use & operation of shrink-wrap, paper cutter, hole driller, bindery equipment, jogger, tape machine, electric stapler, scales, collators & related equipment.

Requires experience with postage meter and equipment.

Ability to use and troubleshoot mailroom equipment.

Good organizational skills.

Good communications and customer service skills.