ICT Customer Support Officer

ICT Customer Support Officer

Part-time/ Full-time position/Contract

Salary: $78000- $85000

Shinning star is looking for a qualified ICT Customer Support Officer to join our team.

Job Overview:

We are seeking a proactive and tech-savvy ICT Customer Support Officer to join our

dynamic team. The ideal candidate will be the first point of contact for customers, providing

exceptional support for a range of technical and IT-related queries. If you are passionate

about problem-solving, delivering excellent customer service, and thrive in a fast-paced

environment, this role is for you!

Key Responsibilities:

- Provide first-level support for IT-related issues via phone, email, and remote tools.

- Troubleshoot and resolve hardware, software, and network issues promptly.

- Log, track, and manage support requests using the service desk software.

- Assist in system setups, updates, and configuration changes.

- Escalate unresolved issues to higher-level IT support teams as necessary.

- Communicate technical issues to non-technical users in a clear and concise manner.

- Maintain detailed documentation of customer interactions and issue resolutions.

- Monitor ICT systems to ensure smooth functionality and report any concerns.

- Provide training to users on basic IT functionalities and new systems

- Managing disability support services, overseeing planning, coordination, and delivery to

meet individual client needs and provide guidance, training to staff and support to ensure the

development and implementation of personalized support plans.

- Monitoring service quality and collaborating with healthcare professionals and customers to

implement improvements and maintain regulatory compliance.

Qualifications and Skills:

- A diploma or degree in Information Technology, Computer Science, or a related field.

- Proven experience in customer support or helpdesk roles within an ICT environment.

- Strong understanding of Windows, Mac, and Linux operating systems.

- Basic knowledge of network troubleshooting (e.g., TCP/IP, DNS).

- Excellent communication skills and a customer-centric attitude.

- Ability to manage multiple support tickets and work efficiently under pressure.

- Experience with service desk software or ticketing systems is a plus.

- Ability to work both independently and as part of a team.

What We Offer:

- Competitive salary and benefits package.

- Opportunities for professional growth and development.

- A supportive and inclusive work environment.

- Hands-on experience with cutting-edge technology.

How to Apply:

To apply, please send your CV and a cover letter detailing your relevant experience to [email protected]