Customer Service Agent

This is a fantastic opportunity to join our team and make a real difference to our Customers ? everyday.



Resolve all customer queries efficiently, and within agreed timelines.
Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.

Job Description

To ensure incidents and service requests are managed effectively to the company?s policies and procedures to agree upon Technical standard,
timeline and first call resolution
To ensure consistent performance to internal KPIs targets
To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems
To monitor, track and coordinate all Administration functions including tickets, calls, complaints and mail queries from customers and or other staff
To contribute to problem resolution by giving in-person, hands-on, support to the Managers to enable the 1st call resolution for customers.



Experience & Competencies:
Good reading abilities as some roles require scripted questions
Persuasive negotiation skills
Intermediate computer skills
Applying customer service/care principles to all calls