Audiovisual Support

Role: Audiovisual Support

Location: Austin, TX

Duration: Long term

Role, Responsibilities, and Skill-set:

• Familiarity and experience with conferencing applications including Cisco WebEx, Microsoft Teams Rooms, and Zoom Rooms.

•Familiarity and experience with product lines including Crestron, Cisco, and Polycom among other

•Ability to learn new AV technology and provide recommendations.

•Ability to diagnose, troubleshoot and resolve service issues related to AV Systems.

• Experience with setting up, testing, and supporting high-level meetings and events.

•Comfortable interacting and understanding end-user requirements. Managing meeting expectations.

•Successfully execute and complete AV install projects from the initial planning phase through the completed installation phase.

• Coordinate RMA processing and parts procurement as needed.

• Install and document hardware installation and technical procedures.

• Work with engineering and operations teams to ensure conferencing procedures and support BKM's are followed.

• Advanced AV & Event troubleshooting skills, methodologies, and use of diagnostic tools.

• Perform administrative tasks such as completing service tickets and coordination with end-users