Support Engineer

To ensure desired customer delight by providing satisfactory response to customer interaction.

To achieve desired contact center business plan results for revenue & costs.
Manage Customer Interactions through Inbound voice, Email and Chat contact through his/her team for the various services.
Typically provides support for Internal and External customers.
Escalates complex problems to higher level of expertise within organization.
Delivery of assigned tasks to agreed quality on shift period
Identify steps in work processes.
Identify improvement opportunities.