Network and Infrastructure Engineer (5634-1) Madison, WI

Network and Infrastructure Engineer (5634-1) Madison, WI

Network and Infrastructure Engineer, Network Switching (LAN Technology), LAN, WAN, Wireless, Routing, Cisco Wireless Networks, Cisco PBX Administration, CCNA C

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Experience level: Mid-senior Experience required: 7 Years Education level: Bachelor’s degree Job function: Information Technology Industry: Information Technology and Services Pay rate : View hourly payrate Total position: 1 Relocation assistance: No Visa sponsorship eligibility: No
Job Description

Network (LAN, WAN and Wireless)· Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification
Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work (cable patching, switch config/deploy, port enable/disable, analyze network traffic)
TCP/IP, DHCP, Subnetting, VLAN, POE
Experience with packet capturing example: Wire Shark· Network maintenance, support and refresh
Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution Data Center (Server Room) Management
Site infrastructure knowledge (Power/UPS, HVAC, cabling, etc.)
Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc.
Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution Server Management
Must have experience in administering windows server operating systems e.g. Windows Server 2016, monitoring, troubleshooting, parts swaps/repair · DHCP, DNS, Print Server, File Shares, Microsoft SCCM · Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS
Server, storage and backup systems maintenance, support and refresh: Rackmount, install and configure server hardware
Knowledge of Server 2012/2016 Policy and Security Management Critical plant floor hardware support
Examples of work include items like MFG support (GALC, AER creation, PTCS, etc.)
ANDON and PLC (Programmable Logical Controls) support knowledge
First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SME’s)
Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management
Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time
On-call 24x7 availability during non-work hours and ability to work flexible hours and overtime Other Must Have Attributes for Level 3
Ability to lift 50 lbs. and be able to climb ladders and staircases to access IT equipment
Ready to travel other client sites/locations within the US to support on a short basis.
Strong team worker with professional demeanor and strong ethics
Good written and oral communication skills are required
Experience with remote control tools and remote support (off-site)
Ongoing support of various Manufacturing computer systems
Windows Active Directory: Maintenance kiosks, OU configuration, Group Policy Objects
Change Management process
Associate or bachelor’s degree in computer information systems, Computer Science or related field
TMMBC English 50%-100% Competence Nice to Have
Essential Skills:

Tier 3 (L3) IT Infrastructure engineer comprises a technical team that deals with technical problems.
Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues.
Besides always having the ability to deploy solutions to new problems, a Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues·
With years of experience, the L3 experts can manage and resolve almost any problem that requires high expertise.
They can also control the infrastructure, cloud, network, and DC level operations.
All the high-end administration tasks are secure in their hands, and it is advisable to have at least an L3 level technician as a team leader in every operation.
These engineers use requirements and aim to replicate problems to detect the root cause.
They have access to the highest technological support for fixing issues or developing new features.
Their team mainly consists of chief engineers who designed the product or service
Additional Notes:

Please submit the candidate's resume in PDF format.
Please note that TCS does not consider former full-time employees (FTEs) for rehire. Additionally, individuals who have previously worked at TCS as contractors must observe a minimum waiting period of six months before being eligible for re-engagement.
MUST HAVE:

7+ years of experience Network Switching (LAN Technology).
Cisco Certified - CCNA
Experience in Network (LAN, WAN and Wireless) and troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification
Experience with packet capturing example: Wire Shark· Network maintenance, support and refresh.
Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc.
Must have experience in administering windows server operating systems e.g. Windows Server 2016, monitoring, troubleshooting, parts swaps/repair.
Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS
Experience with remote control tools and remote support (off-site).