IT Support Specialist

Company: Total Shape

Location: Remote

Salary: $3,500/month

Position Overview:

As an IT Support Specialist, you'll be the first point of contact for all technical support requests. You'll ensure our team has the tools and support to work efficiently by promptly resolving hardware, software, and connectivity issues.
Key Responsibilities:
Provide first-level support for technical issues via chat, email, and video calls


Troubleshoot software, hardware, and network-related problems


Install and configure software and applications


Maintain inventory of IT assets and tools


Support onboarding/offboarding processes for new and exiting employees


Document technical issues and solutions to build a knowledge base


Qualifications:
Proven experience in IT support or a similar role


Strong knowledge of Windows, Mac OS, and common office productivity tools


Familiarity with remote desktop applications and help desk software


Excellent communication and problem-solving skills


Ability to work independently in a remote environment


Why Join Us?
Work from anywhere


Supportive, friendly team culture


Opportunities for professional growth


Competitive salary and flexible schedule


Ready to Apply?

Search on Google for “Total Shape” and then go to our Jobs page on the homepage. This is a test to see how well you follow instructions, given that hundreds of applicants are competing for the position.


Once you reach the Jobs page, fill out the Google Form there. Upload the CV in PDF format using the Google Form.


We will contact you if we believe you’re a good fit. But if you get no response within two (2) weeks, feel free to follow up by sending an email to our careers email with the subject line in this format: Position Applied For - Total Shape.

Due to the large volume of applications we receive, we will only reply to those we deem qualified for the positions applied for.


We will not reply to messages sent to our social media accounts about job applications -- all communications from us will only be sent via email.


If you don't receive a message, please feel free to reapply after 6 months to another opening suitable for you in our company.