Security Operations Center Dispatch Supervisor

Application Review Begins
November 3, 2025; position open until filled

Special Instructions to Applicants
To be considered for this position, applicants must submit an online application here (copy & paste), careers.uoregon. edu/en-us/job/536032/security-operations-center-dispatch-supervisor. A completed application includes:

• A cover letter that specifically addresses the following:
-Your experience using dispatch software or technology, including any specific systems you've worked with.
-Your experience leading or supervising employees or co-workers in a dispatch or similar environment.
-Your experience training dispatch staff, including methods or programs you've used.

• A current resume of your educational and professional work experience.

We are interested in finding the best candidate for the position. We encourage you to use your application to let us know what is meaningful to you about the role and what transferable skills or other qualities you would bring.

Position Summary
Reporting to the Associate Director, Security Operations Center, the Dispatch Supervisor will lead a team of dispatch professionals in the day-to-day operations. This position is expected to serve as the subject matter expert while providing necessary support to the team members.

The Dispatch Supervisor will apply working knowledge of communications, equipment theory, training and procedures to provide leadership, technical guidance and direction to the Communication Officers of the SOC.

This position is considered a working supervisor, and in will be expected to provide operational dispatching and records support.

This position requires the ability to work a standard work week with occasional extended hours. The incumbent will need general availability to work non-traditional hours based on organizational need. A satisfactory job performance requires: ability to multi-task in a high paced work environment and the ability to work under potentially stressful conditions. Interactions/contacts occur daily with the campus community while performing work and responding to emergencies.

Work is reviewed regularly by the Associate Director, SOC to ensure it is performed efficiently, safely, and meets both expectations and applicable requirements. A performance appraisal is conducted annually.

Minimum Requirements
• High school diploma or equivalent
• Basic DPSST Telecommunications certification
• 2 years of relevant law enforcement dispatch experience.
• One year of law enforcement dispatch lead work, Field Trainer, or supervisory experience
• Possess or have the ability to possess a valid Oregon Driver’s License
• Possess or have the ability to possess LEDS certification
• Must successfully pass a comprehensive background assessment that includes: criminal history check; driving record review; medical examination; psychological evaluation; drug screening; and an inclusive appraisal of work history.


SPECIAL REQUIREMENTS:
• It is an essential requirement of this position to qualify for and maintain UO driver's certification eligibility, which includes maintaining an Oregon driver’s license throughout employment in this position.
• May not have any felony convictions under federal or state law.
• May not have any Class A misdemeanor convictions within three years of application.
• Must be able to meet local, state and national requirements for accessing criminal justice and computerized criminal history information.
• Must be able to successfully pass a comprehensive background assessment that includes a criminal history check, driving record review, drug screening, medical evaluation, psychological evaluation, and an inclusive appraisal of work history.
• Incident Command System 100, 200, 700, and 800 certifications required within 60-days of employment.
• Criminal Justice Information System (CJIS) and Law Enforcement Data System (LEDS) certification required within 60-days of employment.
• Adult/Child First Aid/CPR required within 60 days of employment and must be maintained annually.

Professional Competencies
• Demonstrated ability to always maintain high level of confidentiality and professionalism.
• Independent positive solutions-based problem solver.
• Demonstrated organizational skills and multi-tasking abilities.
• A demonstrable commitment to promoting and enhancing diversity.
• Ability to build and maintain relationships with internal and external partners to support and promote the mission and core values of the university and the Police Department.
• Ability to effectively train personnel in accordance with established police/public safety training standards.
• Ability to assess critical or emergent situations and determine an appropriate course of action.
• Knowledge of mandatory crime reporting laws/regulations and other law enforcement specific legal requirements.
• Demonstrated analytical, decision-making, problem identification, and resolution skills.
• Excellent oral and written communication skills and a sensitivity to effectively interact with a highly diverse campus community.
• Knowledge and expertise in the application of effective customer relations strategies and techniques.
• Proven ability to consistently demonstrate a high degree of personal integrity and emotional maturity.
• Knowledge of police communications and records management.
• Familiarity with the Law Enforcement Data System (LEDS).
• Familiarity with the Criminal Justice Information System (CJIS).

Preferred Qualifications
• Five (5) years of experience in campus public safety or Primary or Secondary PSAP in Oregon.
• Associates degree of higher
• Two years of supervisory experience
• Experience managing and directing the work of dispatchers
• Experience managing safety or security protection programs on a college campus.
• Experience developing law enforcement or communication technology strategy or implementation.
• Fluency in a second language.
• Experience training personnel in accordance with established police/public safety training standards.
• APCO RPL, or CPE, or NENA ENP
• DPSST Intermediate or Advanced Certification

FLSA Exempt: No