Community Support Associate

Job Requirements:

- Minimum 1 year experience in sales and/or marketing
- Proven ability to manage multiple priorities/projects
- Proficient in graphic design tools like Canva, an advantage
- Strong English communication skills verbal and written
- Strong commitment to company values and operating principles
- Graduate of any 4-year course preferably Communications/Business related
- With stable high-speed internet connection and own reliable laptop/computer capable of running multiple applications at the same time
- Based in the Philippines

Responsibilities:

Booking Management

- Facilitate end-to-end booking cycle from taking bookings from clients/students, understanding what each booking is meant to achieve and if the booking actually achieved the objective; matching the best tutor for the booking
- Answer client/student enquiries about bookings or specific products, advise client/student on suitable tutors whose characteristics better meet the products' goal and client/student needs
- Audit invoice and other tutor payment records for assigned case group ; maintain and audit invoice records of students

Sales & Marketing

- Write content for product’s marketing materials, and do basic design work (brochure, poster, etc)
- Support marketing efforts to promote products and services with the goal of growing monthly sales
- Create and execute social media marketing strategies, including but not limited to content planning, posting, and engagement on platforms such as Facebook, YouTube, Instagram, and TikTok

Other tasks relevant to bookings and sales marketing may be assigned as needed

Terms & Conditions

Work Setup: Remote, reporting to Community Support Team Lead and/or VP for Operations / CEO

Payment: starting offer up to 28k ; payment increase to 30k on fourth month

Work Hours: Rotating schedule 9AM-6PM, 11AM-8PM, 12PM-9PM ; weekday off; based on business demands

Contract length & type: one (1) year renewable overseas contract, independent contractor

About VIPTutors

VIPTutors was launched in 2019 out of City Launch Lab in London with the mission to empower the education industry by providing education firms with an online platform for on-demand tutor sourcing and collaboration tools. Education organisations can use VIPTutors to launch new courses, save costs and improve student satisfaction with best-in-class tutors.