Job Genesys Architect -- W2 only All the skills in JD are must
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Genesys Architect -- W2 only

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Job Poster : Burgeon IT Services

Skills:All the skills in JD are must       |  Location: United States Of America

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Job title: Genesys Architect -- W2 only
Work Location: Springfield, MA 01107 (Onsite)

Indicative Skills
Genesys Cloud, IVR, routing, and digital channels.
Contact center architecture, cloud telephony, and CX analytics. Experience integrating Genesys with CRM and backend systems using APIs.
Exposure to AI‑enabled CX features such as bots and agent assist.

Detailed Job Description:
Responsibilities
Solution architecture and technical design of the CX transformation on Genesys Cloud.
Leads IVR modernization, contact flow design, routing strategy, and integration patterns in alignment with business and CX KPIs.
Ensures scalability, security, and platform best practices across voice and digital channels. Provides technical oversight during build, testing, and deployment phases.

Minimum years of experience: 5-8 years
Education: Bachelor's or Master of Engineering

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